u/Ok-Signature259

Could this cause intermittent connection drops?

Could this cause intermittent connection drops?

This pic is the tap where our line connects at the street. I just noticed it has a open unterminated coax spigot. When not capped, could it cause connection issues?

About our prob:

For over a year our cable internet connection has occasionally dropped sometimes only a couple times a week, others it's a couple times a day. Lately, during hot weather(over 80f), it will drop up to 2 dozen times a day.

The connection at the modem is usually down for only a minute or less, then reconnects.

We've

- replaced the modem.

- Checked all connections between the exterior of the house and the modem.

- documented the drops with ping plotter. The outages often show a latency spike shortly before total packet loss.

- our ISP is Astound Broadband in WA. They are aware of our issues but havent been able to determine the cause.

Thanks in advance for any insight/tips!

u/Ok-Signature259 — 4 days ago