Frustrating repeats
I work for charter, one of the things I struggle with is getting repeats for when I go to a home, verify the drop/outlet is good, signal quality coming from the tap is good. Modem shows 98-100% uptime in scope, and the router is being wonky and intermittent. I swap the router because the modem is showing good signal and uptime. I either don’t have enough modems until warehouse and take a chance not replacing both, or I believe it’s a router issue. Repeat comes back in, next tech goes out and swaps the modem. Okay, I come across the situation again, I decide I remember what happened last time, I’ll swap the modem. Repeat comes back in tech swaps the router. How am I supposed to know which one is exactly the issue if levels/lines are clean, uptime shows good. We don’t have enough equipment to swap both out each time. Is there something I’m missing? I feel this exact situation is likely 20% of my repeats.