Samsung has my phone and my money. What should I do?
I ordered a Galaxy S26 Ultra + Galaxy Buds4 bundle on May 26. Samsung never delivered the Buds, so I returned the phone. Samsung confirmed they received it and completed the return, but I have received $0 in refunds.
My bank confirmed there are no issues with my debit card or account. Samsung has been "escalating" my case for weeks, and even the Executive Office hasn't resolved it.
I'm currently using a friend's phone because I can't afford another one until Samsung refunds me.
Has anyone experienced this? Would filing complaints with the BBB, FTC, or pursuing legal action actually help?