Very disappointed with GOO GOO Hair extensions – questionable quality
I wanted to share my experience with GOO GOO Hair because I’m extremely disappointed with the quality of the extensions I received.
I purchased them as 100% human hair, but after washing them according to the care instructions provided by the company, the results were awful. I used sulfate-free products, lukewarm water, low heat, and a diffuser. I did not bleach, flat-iron, or chemically straighten the hair.
After washing, the curl pattern did not hold properly, the hair became very frizzy and uneven, and most importantly, the density is extremely poor. From around the middle of the length down, the hair becomes very thin and sparse, with almost transparent ends. They look nothing like the quality I expected from 100% human hair.
I also took a small strand to my hairstylist so we could test it. We bleached a small section, and it turned pink and started falling apart/disintegrating during the process. My stylist was also suspicious that the hair was actually human hair. He pointed out that the hair looked unusually shiny and that the texture was extremely smooth/slippery compared with what he would expect from human hair.
Obviously, I can't claim with certainty what the hair is made of based solely on this test, but combined with the appearance, texture, extremely low density toward the ends, and how it reacted to bleaching, I have serious concerns about whether the product is actually what was advertised.
I have contacted GOO GOO Hair customer service and requested a full refund. I’m currently waiting to see how they handle the situation.
I'm posting this as a warning for anyone considering buying their extensions, especially the curly/wavy ones. Please do your research and be careful before spending your money.
I’ll update this post if GOO GOO offers a resolution.
Has anyone else experienced this with GOO GOO Hair? Did their customer service actually give you a solution or a full refund?
