Ebox internet problem
I ordered Internet service from eBox, but the installation has been repeatedly delayed because of an issue involving tree branches in my backyard.
When the Bell technician came to my property for the installation, he explained that the tree branches were interfering with the cable and that the installation could not be completed until the branches were removed. I was told that Bell would arrange for the necessary tree trimming.
The tree-trimming company eventually came to my property and removed the branches. Last Friday, a Bell representative also came to my backyard, took pictures, and confirmed that the tree branch issue had been resolved.
However, when I contacted eBox again today, I was told that the issue is still showing in Bell’s system as unresolved. As a result, eBox is unable to schedule a new installation appointment.
This is very frustrating because the physical problem has already been resolved, but the information between Bell and eBox has apparently not been updated or communicated properly.
eBox told me that they have contacted Bell and are now waiting for Bell to confirm the issue. However, I’ve already been waiting for 10 days.
Has anyone else experienced something similar with eBox?