r/ebox

I live in Gatineau, and everything defaults to Montreal. Is there any way to change this?

Anyone has any experience setting your own router with ebox?

I did my setup on new TP-Link BE9300 added the PPPoE account but not receiving an internet connection. IP address stays at 0.0.0.0

Update: Resolved, I did a hard reset on the router and worked second time around

Hi Guys,

I am relocating to downtown Toronto on 1st June. I have WFH so will need Internet up and running by 2nd. The prices and speed offered are good, but I am seeing a lot of -ve reviews specially with installation in TO.

As I will be on a tight schedule and will need the wifi running without delay, I would love to understand how your experience been with installation, service reliability, and customer support?

Also keen to understand, If I do go ahead, should I order the modem etc. where I am currently and schedule the installation 2 weeks ahead of time at the new location?

**20th May 2026 Update**: Thank you everyone for your reply. So far from the messages, most of you have had a positive experience and that is a huge relief.

I went to my building and there was a bell representative. They are offering: 45$ phone plan + tax (US Canada) and 55$ fibre 1.5 GBPS as a bundle (60$ with no bundle). No contract. When asked about Ebox, they just said they do not want to bad mouth another company lol. The previous tenant do not have fibre connection so will need a rep to come in do the wiring I guess.

Hello,

I'm moving to the South Shore of Montreal on my own soon and I'm looking for an internet provider. I use the internet quite a bit, including streaming, downloading, and online gaming. Right now, I'm hesitating between EBOX and Videotron, which both have 500 Mbps plans for $55/month. (Videotron has a promotion from $78 to $55 that you keep for life as a new customer if you don't switch). Both are available at my address.

The only difference is that EBOX is connected to Bell's network and therefore has fiber optic service, while Videotron (cable) doesn't.

I'd like to get your opinions on both in terms of fiber versus cable and if you've had any problems. I've heard that since the Bell acquisition, EBOX is less reliable.

I looked at Bell, but it's more expensive, and Fizz just raised their prices, which are now higher than these options.

Do you have any recommendations? Thanks!

I’m having really slow download speed when Habs are playing, am I the only one? Usually over 500/500. Also experimenting some packet loss, pretty much unusable at this speed.

I’m looking at getting a new router and some of the ones I am looking at have a built in SPF+ port or you can get a SPF -> Ethernet connector. Would those work with Ebox if you go direct and skip the Nokia ONT?

Hello everybody,

I signed up in April, and made the first payment before installation by credit card during the signup process.
Then I created my account and put my credit card for pre-authorized payment one hour after.

Since the, there are multiple invoces I received from eBox, confusing, fine, I am not even trying to understand.

The problem is now my account shows "Your account is overdue".
wtf???

The invoice I received clearly says

The payment of 45.20 $ will be automatically charged on the credit
card ending with xxxx between the 2026-05-10 and 2026-05-15.

But I am already late for payment?
Will they send me to collection or cut my service?

No customer service on Sunday and I am in a deep panic...

TIA

I just got Ebox yesterday. Today I made a configuration change by turning on IPv6 and my IPv4 WAN IP address changed. Is that expected behaviour?

If you don't make any changes how frequently does Ebox change your IP address? I am moving from Rogers where your IP address was pretty much static unless you changed your router or something similar.

QUATRE fois en 4 matchs qu'Ebox TV plante durant le match des Canadiens en série.

I am in Scarborough and just had Ebox installed today. I used to be on Rogers' 500/30 service. I have the 1G Ebox service. For now I am running both services in parallel.

The Ebox service feels a bit snappier in terms of loading web pages, but when I run Ookla Speedtests I am getting about 450/940. I thought that with fibre you always get your full speed whereas cable shares bandwidth with your local area?

Should I be getting faster speeds? Under Rogers I would often get Speedtest results of 850/32 despite my download plan being, supposedly, 500Mbps.

Interestingly, it seems that my Rogers Xfinity cable tv is still working when I use Ebox as my LAN.

FYI - I am using a Unifi UCG Ultra as my router and using the 2.5G WAN port.

https://preview.redd.it/cevleesykzzg1.png?width=664&format=png&auto=webp&s=827e2c4c48cf85e362a65244c8fa4142027bebea

Anyone have experience with using IPTV services with Ebox as an ISP? Do you need a VPN? I am moving over from Rogers and with Rogers I usually needed a VPN with one of my two IPTV services. At a friend's place with Bell as an ISP I found that I always needed a VPN.

So far, which is only 30 minutes, I don't need a VPN with Ebox.

Panne lors des matchs de Hockey....

Panne majeure présentement.

Perso, je ne regarde pas la TV, alors bof.

Mais ma vieille mère commence à trouver le temps long.

C'est d'image qu'elle ne se souvient que des pannes, et pas du fait qu'elles ne sont pas si fréquentes que ça...

Si ça continue, je vais être forcé de chercher un autre fournisseur.

C'est étrange d'être "cette personne" qui écrit ce genre de choses....

Salut.

Je suis à une panne. 5 minutes après le début du match. Qui dit mieux?

These first three bills have been weird

Invoice 1, received 20 March for 73.45 (expected amount for 1Gb + ON hst)

Install happened 26 March and service started

Invoice 2, received 20 April for 88.14 (charged 78.00 plus HST)

Invoice 3, billed 7 May (17 days after invoice 2?) for 65.00+hst

They hadn't even charged my credit card for the second bill, and it's no where near the 20th.

What is going on?

Hi, following the many recent service outage, I've decided to create a new Facebook group to discuss about EBOX, like the recent service interuptions, personnal experiences, or else. Your can write in english or french.
https://www.facebook.com/groups/spotted.ebox
Bonjour, suite aux nombreuses coupures de service survenues récemment, j'ai décidé de créer un nouveau groupe Facebook pour discuter d'EBOX, notamment des récentes interruptions de service, de vos expériences personnelles ou d'autres sujets. Vous pouvez y écrire en anglais ou en français.