r/ebox

Two months ago I registered and got internet with eBox. I decided to decline TV for now, just planning to add it later.

Now I realize I can't add it in web profile and also it disappeared from website?

Are they killing the service so Bell scoops everything?

Do they still unblock tv service if I call?

Thanks.

I’m looking at switching internet providers and was considering EBOX. During the sign-up process, they apparently require a credit check, so before applying I emailed them with what I thought was a very straightforward question:

Is the credit check EBOX performs on new customers a hard inquiry or a soft inquiry?

I specifically wanted the answer in writing before consenting to a credit check.

Their response was that, “for security reasons and to protect your personal information,” I had to call their customer service department.

The problem is: I’m not even an EBOX customer. I don’t have an account with them, and I’m not asking them to disclose any personal information whatsoever. I’m asking about their general policy for prospective customers.

So I wrote back explaining exactly that and asked them again to simply confirm whether their credit check is hard or soft.

They responded saying they were “unable to provide this information via email, even if you are not yet a customer.”

At that point I asked them to either:

• explain what security/privacy concern prevents them from answering a general question about their credit-check policy;
• point me to the written policy or terms where the type of credit inquiry is disclosed; or
• escalate the matter to a supervisor who could answer the question.

Their response?

They sent me essentially the exact same canned response again and did not address the question or my request for escalation.

I genuinely don’t understand this.

Whether a company performs a hard or soft credit inquiry is something a prospective customer should be able to find out before consenting to the credit check. I’m deliberately asking for it by email because I want a written record of what I’m being told.

I’m not asking them to tell me my credit score. I’m not asking about an existing account. I’m not asking for anyone’s personal information.

I’m literally asking:

“When EBOX checks a new applicant’s credit, is it a hard inquiry or a soft inquiry?”

Has anyone here signed up with EBOX recently and knows which one they actually do?

And am I missing something here? Is there any legitimate reason an ISP would refuse to answer this in writing?

Ever since I got Ebox - my download speed was never above 150- even tho I am paying for the 1gb. Do I just call them?

Looking for someone to answer some questions as customer service isn’t quite clear!!

Has anyone switched from bell fibe to ebox? I have a pre-existing bell fibe line and I’m wondering if ebox can use this fibe line instead of drilling another hole into this apartment!!?

I got my ebox kit, and it has an Ethernet cord, does this cord go into an outlet? I literally only have regular outlets no Ethernet or coaxial cable outlets?

Please help!!

I ordered Internet service from eBox, but the installation has been repeatedly delayed because of an issue involving tree branches in my backyard.
When the Bell technician came to my property for the installation, he explained that the tree branches were interfering with the cable and that the installation could not be completed until the branches were removed. I was told that Bell would arrange for the necessary tree trimming.
The tree-trimming company eventually came to my property and removed the branches. Last Friday, a Bell representative also came to my backyard, took pictures, and confirmed that the tree branch issue had been resolved.
However, when I contacted eBox again today, I was told that the issue is still showing in Bell’s system as unresolved. As a result, eBox is unable to schedule a new installation appointment.
This is very frustrating because the physical problem has already been resolved, but the information between Bell and eBox has apparently not been updated or communicated properly.

eBox told me that they have contacted Bell and are now waiting for Bell to confirm the issue. However, I’ve already been waiting for 10 days.

Has anyone else experienced something similar with eBox?

I was on an ancient Oxio plan for like 60mbps and it worked just fine, but as I was just moving to a new place I realized it was insanely overpriced compared to what’s available out there

So I decided to go with ebox and get fibre, might as well right?

Well it’s been a week and Ebox has significantly underperformed; my new place is only 1 room bigger and yet I cannot for the life of me get good signal in the living room (which is opposite to the office where the router lives), my smart TV doesnt work properly anymore, and I hate it

Option 1 is switching providers again and going to Fizz (I don’t like dealing with contracts with the big players) but I work from home and would like to not have to deal with the downtime

So I guess option 2 is buying a new router, which is what im here looking for recommendations for

I’m also not super IT savvy so I’m wondering how hard it is to switch to a new router, is it DIY-able for a girl with very little interest in this side of tech?

thanks in advance!

As the title says, apparently EBOX strictly follows CP addresses and even though I've told EBOX that CP has updated from civic side and just it will take 6-12 weeks publically, they refuse to send a tech! Anything that can be done for this??

Having eBox 1gig service connected next week. Getting the Beacon 3.1 but concerned with coverage for a 3-level, 3000 sq. ft. home. Do ya'll think the Beacon is good enough or know of any other routers that will work with ebox's service? Recommendations accepted. Thank you!

I got a robocall this morning, saying that since I'm a Bell subscriber (I'm actually with EBOX) I'll be getting a free "new-and-improved" faster fibre router; Press 1 to start the process. This spiked my "BS meter" and I hung up. I assume scammers are trying to get people to "confirm their subscriber details" to facilitate identity theft.