u/Ok_Claim_8531

If you've been trying to build credit, you might've seen DirectCard Reserve ads. But hundreds of people are reporting the same nightmare: they get approved, pay upfront fees, and then... nothing. No card for months. No real customer support. And when they finally get through, they're pressured to buy a $100 "mandatory" credit monitoring program just to activate their own card.

I started a petition asking the CFPB and FTC to investigate DirectCard Reserve's deceptive practices and require full refunds for anyone who paid but never got a working card.

The details are wild: customers report shipping portals that reset daily with no real tracking, reps who simply won't activate cards without the add-on purchase, and phone lines that are basically impossible to reach. This isn't a shipping delay—this is predatory targeting people who are already financially vulnerable.

Anyone else dealt with this, or seen people talking about it in credit communities? If this pisses you off as much as it should, consider signing and sharing. These companies count on people staying quiet.

I'm curious if anyone else has experienced this with Flipper support.

I received a Flipper Zero as a gift and discovered that the back button was defective immediately after receiving it.

Timeline:

• May 18 – Opened support ticket and reported the issue.

• May 19 – Sent a video of the problem, hardware/firmware information, and qFlipper logs.

• May 20 – Provided the original order number.

• May 21 – Support asked me to completely disassemble the device and provide internal photos of the button and PCB. I did.

• May 22 – Support reviewed the photos, identified what appeared to be a physical issue with the button alignment, and told me that if the problem continued after reassembly they would replace the device.

• May 22 – Reassembled the device and sent another video showing that the back button still did not work.

• May 25 – Provided the original purchaser's name.

• May 26 – Support confirmed:

"We'll provide a replacement ASAP. Once dispatched, you'll receive a tracking link in a separate email."

They also requested my phone number, which I provided immediately.

• May 29 – I received a customer satisfaction survey even though no replacement had been shipped.

Today is June 23.

The replacement was approved nearly a month ago. I still have not received a tracking number, shipping confirmation, or replacement device.

I have provided everything requested by support:

• Videos
• Logs
• Hardware/Firmware information
• Internal photos
• Order number
• Original purchaser information
• Shipping address
• Phone number

I'm not waiting on troubleshooting anymore because the troubleshooting was completed and the replacement was approved on May 26.

Has anyone else experienced this kind of delay after receiving replacement approval from Flipper support? If someone from Flipper is monitoring this subreddit, I'd appreciate any help getting the approved replacement shipped.

Case #54366

PS: The only person who has been answering my ticket messages is Sergio (Support Manager)

Has anyone else dealt with this?

I'm trying to figure out whether I'm getting inaccurate information or if something is seriously wrong with their card fulfillment process.

Here's my timeline:

April 22, 2026

• Application approved.

May 19, 2026

• Received an email stating my account had been processed.
• Estimated card delivery was listed as May 27–May 29.

May 27–29

• No card arrived.

June 5

• Chris from customer support told me my card had already been processed and shipped.

June 6

• Chris again stated that the card was already in transit.
• I requested tracking information but was not provided any.

June 10

• Sarah Lotino replied with what appeared to be a generic canned response that looks very similar to responses other customers have posted online.

June 11

• Sarah Lotino told me USPS would contact me once the card was on its way and provide delivery updates.
• I found that statement odd because USPS generally does not contact recipients directly for standard mail deliveries.

June 11
The shipment page stated:

"Your card is on its way!
Shipped June 11 · Estimated delivery within 5–10 business days"

June 12
The same shipment page now stated:

"Your card is on its way!
Shipped June 12 · Estimated delivery within 5–10 business days"

June 13
The same shipment page changed again:

"Your card is on its way!
Shipped June 13 · Estimated delivery within 5–10 business days"

I was later directed by Wesley from customer support to use that same shipment page to track updates.

My question is:

If the card was already shipped and already in transit on June 5 and June 6, why does the shipment page keep changing the ship date every single day?

At this point I have:

• An approval from April 22
• A processing confirmation from May 19
• A delivery estimate that has already passed
• Multiple representatives providing different explanations
• No tracking number
• A shipment page that appears to reset the shipping date every day

Has anyone else experienced this with Reserve A? Were you eventually able to get your card, or did you have to escalate the issue?

I have screenshots and emails documenting the entire timeline.

Has anyone else dealt with this?

I'm trying to figure out whether I'm getting inaccurate information or if something is seriously wrong with their card fulfillment process.

Here's my timeline:

April 22, 2026

• Application approved.

May 19, 2026

• Received an email stating my account had been processed.
• Estimated card delivery was listed as May 27–May 29.

May 27–29

• No card arrived.

June 5

• Chris from customer support told me my card had already been processed and shipped.

June 6

• Chris again stated that the card was already in transit.
• I requested tracking information but was not provided any.

June 10

• Sarah Lotino replied with what appeared to be a generic canned response that looks very similar to responses other customers have posted online.

June 11

• Sarah Lotino told me USPS would contact me once the card was on its way and provide delivery updates.
• I found that statement odd because USPS generally does not contact recipients directly for standard mail deliveries.

June 11
The shipment page stated:

"Your card is on its way!
Shipped June 11 · Estimated delivery within 5–10 business days"

June 12
The same shipment page now stated:

"Your card is on its way!
Shipped June 12 · Estimated delivery within 5–10 business days"

June 13
The same shipment page changed again:

"Your card is on its way!
Shipped June 13 · Estimated delivery within 5–10 business days"

I was later directed by Wesley from customer support to use that same shipment page to track updates.

My question is:

If the card was already shipped and already in transit on June 5 and June 6, why does the shipment page keep changing the ship date every single day?

At this point I have:

• An approval from April 22
• A processing confirmation from May 19
• A delivery estimate that has already passed
• Multiple representatives providing different explanations
• No tracking number
• A shipment page that appears to reset the shipping date every day

Has anyone else experienced this with Reserve A? Were you eventually able to get your card, or did you have to escalate the issue?

I have screenshots and emails documenting the entire timeline.