TalkTalk Engineers
My TalkTalk broadband is currently down. Spent 2 hours on the phone with them yesterday running tests, and they said I needed an engineer visit. So far so good.
Was initially told I could have an appointment between 7 and 9 am, which was perfect. 2 minutes later got told I couldn’t have an appointment then, it would have to be 12-3. Mildly annoying because I’ll have to work from home, but at least my internet will get fixed.
Cut to this afternoon, I’ve been in all afternoon, and at 3:10 I fire up the TalkTalk app to find out why my engineer hasn’t arrived yet. I’m informed that according to their notes they attended at 2:35, attempted to call me and couldn’t gain access to the property. Considering I was in my lounge which overlooks the path to my front door, and nobody arrived, and there are no missed calls on my phone, that’s clearly nonsense.
I realise that putting this here won’t change anything, but if there are any broadband engineers here, can you explain why the guy would lie about attending? They did the same thing when I was getting it installed, and it’s getting remarkably annoying to deal with.