u/Ok_Dragonfly_4616

Just been on the phone to velocity customer care and did not get a proper answer so thought I would ask you all on here .

I was 9 SC short of moving over from silver to gold .

Flew a couple of weeks ago and got 25 SC for me and 25 SC for my wife ( pooled to my account )

They show up on my account BUT as I only needed 9 points to achieve gold I presumed that the other 41 points would carry over into the gold which it didn't .

I basically earned 50 points I only needed 9 to go up from silver to gold and then I started on zero.

Not sure where the other 41 points went to .

Customer service were struggling to understand what I was telling them.

Can anyone confirm if this is correct ?