1 month & 3 rejected forms later
Hi, first time posting here because I am honestly out of options and out of patience.
My younger cousin's account got her email changed a month ago and nothing else (password is fine, phone number is still linked, account seems untouched otherwise).
At first we tried to change it back ourselves but the account was already somewhat locked I would say, and it didn't let us change the email back through the sms verification option. So naturally, I turned to the help center to try and figure this out as soon as possible. There we had to fill out forms after forms, each of them getting rejected, because quite frankly, my cousin does not accurately remember her last top-up amount (it was over 3 years ago through apple pay, she does not have any receipts). And we tried explaining this but to no avail. Every response seems standardly formatted, as if we are not even speaking to a real person. Today came in the latest rejection, and we really do not know what to do now.
Is there a way to reach a 100% real person to talk to, preferably in real time? Really losing hope here.