u/Ok_Highlight_2267

I made a post the other day about my Reverb account being placed under review. My account was only a couple days old when it was placed under review on Thursday.

I understand why Reverb has these security measures in place, but the total lack of communication and transparency on the part of Reverb is totally unacceptable.

More than 48 hours later and I still haven't heard anything from Reverb about the review. In the meantime, I cannot message anyone or do anything with the offers I have received from sellers. All my offers have expired now.

What's worse is that my first couple days on Reverb were a disaster. I tried to make two purchases and on both occasions I received the bait & switch treatment from sellers who cancelled purchases and offers because of shipping costs (which I'm not sure I believe anyway).

I tried to chat with someone today via the support chat, and was dismissed by several agents who sent me boilerplate messages about being dedicated to resolving my issues. They then ended the chat before I could even say or ask anything.

I finally managed to keep an agent on the chat long enough to learn that the account review team doesn't work on weekends. So Reverb is asking me to wait another 1-2 business days starting Monday for the review to be completed.

This is totally unacceptable. The 1-2 business days for the account review is now stretching into 2-4 business days, not to mention the 5-6 "regular" days if we include the weekend.

I'm in a holding pattern trying to decide whether to wait for Reverb to get its act together or whether to just buy my gear elsewhere.

Well, that's a pretty easy decision to make. My account is under review so I can't buy anything on Reverb, but this has had some advantages.

I was able to find and purchase the pedal I tried to buy on Reverb directly from the manufacturer for cheaper than what it was on Reverb anyway. I'm in touch with another manufacturer who can get me a new version of the other item was after - again cheaper than what is on Reverb. I wouldn't have found these deals if Reverb had completed my account review in a timely manner.

In looking around for deals at various shops around the country, I've found plenty of the gear I need for similar pricing, and oftentimes cheaper pricing than on Reverb.

Reverb has definitely lost a new customer.

I know this seems to be a common issue on here, but it is very frustrating to have one's account put under review when in the middle of working out a purchase on Reverb.

I recently set up a new Reverb account because I'm in the market for some particular gear I can't seem to find anywhere else.

But I've run into a problem where because I am in a remote area, the shipping costs end up being much higher for the shipper than expected.

I made one purchase and one offer this morning on Reverb. The purchase was cancelled and refunded because of the higher-than-expected shipping costs (which didn't need to happen because the seller could have just sent another offer with the additional shipping costs). And then the offer I made on another item and which we had previously agreed was also declined because of the high shipping costs.

I was in the middle of working with the sellers so that I could cover the extra shipping costs on these purchases. I'm not sure whether it was the cancelled/declined transactions or the amount of messages afterwards trying to work things out that flagged my account, but my account is now under review.

I understand that this is a fairly common problem with new accounts, but I'm a little frustrated that I can't talk to a human about this within a more reasonable timeframe. It wouldn't be such a big deal, but because some of these items are a bit rare and not easy to find elsewhere, I now don't have access to my messages - I was cut off right in the middle of trying to finalize things... What's worse is that I am able to receive the offers that would finalize these deals, but cannot accept them or even message the sellers...