Thoughts on dealership giving loaner vehicle for trans replacement they did wrong.
Our 2019 traverse had transmission replacement back in March covered under warranty at the dealership. We only have one car at the moment as the other one is in another state.
Before the replacement we asked the dealership (who we’ve had service our traverse for the last 6 years and have built a relationship with) to let us know of anything else they find wrong with the car so we can have it fixed. We were told an estimated one week for the replacement.
Dropped our car off, got a rental. 5 days later we call for an update on our car and if they found anything else( very hard to get ahold of the service manager via phone call or e mail) was told he’d call us back and never did. Finally got ahold of him day later and was told they had everything out and still needed to put tranny in. 6 days and still nothing put back in. This was on a Thursday we were told this.
Called Tuesday to get update and was told they found an oil leak and that it would be approved for the part to replace by our warranty. (They should have known about the oil leak day 5 when they said they had everything out) we gave them the green light to replace that part. Called that Friday for an update and they said it was still getting approved by warranty company. So our car sat there 3 days with nothing happening. Interestingly enough it only took less that 24 hours for our tranny to get approved. This part was taking a week.
Finally the following tuesday after trying all day to get ahold of service manager we were told it was approved and they’d get started on it that day. We’re still in a rental at this point that we’re paying for. Asked them for a loaner bc now at around 16 days this was getting expensive and the transmission and all other components weren’t even close to being put in yet.
We ended up getting the loaner and they had our car another 10 days or so.
All said and done they had our car for 4 weeks. We got our car back after having to call them asking if it was done they said yes it was ready yesterday (no one called to tell us?? ) Immediately turning the car on as soon as rpms dropped we noticed a pretty good shake now in seats, under floor board and steering wheel. So bad where you can see everything moving inside the car while it’s running.
My husband was over it, and just wanted the car back and wanted to see if itd somehow eventually stop. It never did. We now have shaking in park, when you press and release of the gas gently in shakes in the front, constant slipping and shaking on the back, serious wobble when going over 50 mph, feels like you’re driving over rumble strips. Our car is 100% worse than we we brought it in for the replacement.
A few days after having it back I noticed rattling while driving sounded like it was coming from the wheel well and when I close my drivers side door. Husband found loose bolts somewhere under the hood.
He decided to check underneath the car to see what kind of mess they may have done and found a ton of loose bolts etc that weren’t tightened all the way.
They also had some tool that looks like
It may have had teeth that they somehow banged the corner of my driver side door that ate all
The way down to the metal of the paint.
Reached out to the service manager to let him know this a week later and told him if it doesn’t work itself out we’d have to bring it back in, but just wanted him to be aware that this is what we’re now noticing.
Husband finally called to take it back in and have them re evaluate everything 2-3 weeks later. Asked for a loaner and was told they’d let us know when they have a loaner and we can bring it back in.
It has now been close to 2 months since we reached out to the dealership about bringing it back in and the service manger letting my husband know when he reaches back out once a week that they have no loaner and are “working on it”. We know that’s complete bull.
Our car is slowly getting worse in this time.
Should chevy be providing us with a loaner or are we asking a lot? At this point we will just eat the rental cost again (which we don’t want to have to do) as who knows how long they’ll have our flippin car. Or, like I’m telling my husband take it to another dealership.
At this point I’m Now pissed.