Flight 1354 DCA to BOS Delay of 14 hours
As a JetBlue customer for over a decade with a Mosaic status and Premier credit card member, I am deeply disappointed in JetBlue’s practices of listing flights as uncontrollable delay to deny compensation and deny reimbursement requests when 11 hours and 55 minutes of the almost 14 hour delay was controllable.
This is a matter that I’m heavily considering reporting to the Department of Transportation and pursuing legal action if JetBlue cannot make right. Ive called in various times and filled out two reimbursement requests just to have them be denied by employees who have not done their due diligence in reviewing the notes left by customer service agents.
We only received a $12 meal voucher and I would’ve rather had the flight get cancelled (Flight 1254 after ours was) than wait at the airport. My flight to DCA was delayed by 3 hours and I received a $50 credit but an almost 12 hour delay requires actual compensation and so far there’s been none. Under the previous administration the executive order would’ve reimbursed us $775 per person for a delay over 9 hours. While the current DOT revoked this requirement, there is still the JetBlue Customer Bill of Rights which grants at least $200 of TrueBlue points.
I’ve seen other posts about this for other flights to Tampa or out of Dallas. It’s about time for a class action lawsuit for these practices to be investigated. Please post any similar experiences and grievances. I have already shared a concern with JetBlue leadership and hopefully it gets resolved.