r/jetblue

Image 1 — BlueHouse Lounge at Logan Airport (BOS) - Soft opening 8/24/26 for JetBlue Employees
Image 2 — BlueHouse Lounge at Logan Airport (BOS) - Soft opening 8/24/26 for JetBlue Employees
▲ 24 r/jetblue

BlueHouse Lounge at Logan Airport (BOS) - Soft opening 8/24/26 for JetBlue Employees

I was speaking with a uniformed JetBlue employee today at Logan about when the BlueHouse Lounge was going to open and they read me an email inviting them to a soft opening of the lounge next week (8/24/26). A little while later I spoke with an airport vendor whose stand is 50 meters from the Lounge. He said that it was opening at the end of August or beginning of September. Since I was very curious about the dates, I wanted to share what I had found out.

u/HumarockGuy — 18 hours ago

Mosaic is essentially a scam

So I finally got Mosaic 1 from the promotion they had but basically all the upgrades exclude Main Base and then if you buy the regular Main fare than you already essentially get the perks, like it comes with same day changes and comes with a seat selection so its kind of silly lol Tbh I only fly Main Base I could care less where I sit but was excited for Mosaic to get upgrades but now essentially Mosaic is useless idc about priority boarding dont need to be the first one on the plane but basically they want you to spend more money on the flight fare to even get the perks so it was basically useless getting upgraded

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u/zisbeast — 19 hours ago

Is my plan feasible?

Planning a trip to Europe next month. Originally, I wanted to book business from Boston but the prices are too steep.

Thus, I was thinking -> 1) book main 2) get main extra at check-in 3) get 3 hrs early before flight and see if we can pay for a mint upgrade Total costs would be around $1,000-1,500 if the data points I found are true ($500 for main, $500 to $1,000 for upgrade). The flight I want has 7 seats open right now that are around 6k each

Is there a flaw in my plan?

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u/cronaldo7 — 21 hours ago

Will BlueFirst be on planes that fly in/out BQN?

Like the title says. I am looking up tix for a trip to CA (I live on the West Coast of PR). Usually I dont fly jetblue because there is no business/first class off the island, but when I started researching I saw that they were rolling out a new class. Does anyone know if BlueFirst will be on all domestic flights that dont have Mint?

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u/Any_Disaster_5620 — 1 day ago

Will an American Tourister Soundbox Large (77cm) pass as a standard checked bag on JetBlue?

Hey everyone, flying JetBlue soon and planning to check in my American Tourister Soundbox Large (L size). The dimensions on paper are right around 62 total inches (depending on how you measure the wheels), and it's expandable.
Has anyone checked this specific bag with JetBlue before? Do they give you a hard time about the size/dimensions at drop-off, or should I be fine as long as I keep it under the 50 lb weight limit and unexpanded? Thanks!

u/Mobile-Frosting9584 — 20 hours ago
▲ 45 r/jetblue

I fear the JFK/Jet Blue flight messes may be true

I've been eyeing this sub for weeks leading up to a NYC trip hoping it all wasn't true but yesterday my flight from JFK to FLL for 8pm was on time all day, on time when I got to the airport at 6:30pm, on time when they boarded the whole plane, on time when we started to taxi and then 40 min later the captain came on the speaker to say there's 50 planes ahead of us waiting for takeoff and the route was just shut down but they had no further info. Another 40 min, they came back on to say, no update. Then about another 30 min later, they said looks like we'll have to go back to the gate while we wait for ATC to give an update about the route and to refuel. We go back to the gate and at first they said we don't have to deplane but are allowed to get up and stretch but after 15 minutes of that, they came back and said everyone has to get off but NO update and NO direction on what's next but to just to stay near the gate. They finally let us get back on the plane around MIDNIGHT and then it was another long taxi about 30-40 min before takeoff and the route that was opened up was a longer one that original so we didn't land in FLL until I think around 3:45am. i was delirious at that point. Never happened to me on a flight in my life but at least the flight wasn't cancelled. I will say the crew and captain were incredibly nice and really tried to keep people comfortable. They did pass out water and extra snacks.

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u/aja_325 — 2 days ago

Round trip

I have r/t from Phoenix to JFK (only one trip per day). If JB cancels the outbound due to weather and I then cancel that outbound flight to book a flight on another airline, is my return flight also canceled ?

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▲ 12 r/jetblue

Watch out for the JetBlue / Barclays credit card checkout bait-and-switch!

If you're booking JetBlue airfare, be extremely careful with the credit card offers prompted at checkout.
During booking, they push an offer for a $300 credit and free checked bags upon card approval. I applied, was instantly approved, and completed the purchase with the new card.
When I called weeks later to check on the card delivery, customer support informed me that I was actually approved for a secondary, lower-tier card, one that gets none of the $300 credit or baggage perks.
They bury this downgrade in fine print during a high-urgency checkout flow where people are rushing to secure ticket prices. When I asked support to honor the offer shown at checkout or cancel the transaction, they refused. Now I'm stuck with non-refundable flights and full baggage fees.

Shame on me for trusting the banner offer without reading every line of fine print, but this feels like a total bait-and-switch strategy. Consider this a heads-up.

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u/Excellent-Bar4034 — 2 days ago
▲ 14 r/jetblue

Cancelled leg of trip has $0 value

My family had tickets to travel yesterday on an itinerary from London Gatwick to Boston and then Boston to Pittsburgh. During the first leg of the trip, the second leg of the trip was cancelled. We received no additional information, nothing was rebooked, no updates. We ended up renting a car and driving instead. I called today to request a refund of the “unused portion of the fare” and JB indicated initially that they can’t provide a partial refund on a through-fare, then after escalating provided numbers stating that the price we paid per ticket was almost completely allocated to the London-Boston leg and the remaining ticket price was taxes, so the value of the Boston-Pittsburgh leg was zero and therefore nothing would be refunded. This sounds wrong to me, as every seat clearly has some value. They sent me a reimbursement form to maybe get some money back on the vehicle rental, but I don’t think that is appropriate compensation. Has anybody navigated a situation like this?

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u/EconomicJaguar — 2 days ago

Booking a one way vs round trip

I normally book a round trip ticket instead of one way. But I have enough points that I can book a one way ticket to my destination for my family, but not for round trip.

are their any downsides to booking the one way on JetBlue with points? It’s also about $350 cheaper to book with another airline on the way back. Any negatives to doing it that way? Or is it totally ok? I don’t know why it makes me nervous LOL

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u/Teach0607 — 1 day ago

First booked flight with JetBlue

Cancelled!

It is B6 1282. A near perfect on time rating over the past 2 weeks and cancelled today with no reason.

No weather at either end of the trip. What could it be? Could this be due to staff getting stuck elsewhere due to other weather earlier this week?

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u/pinkflyd25 — 2 days ago
▲ 17 r/jetblue

Mint Upgrade worth it?

Roundtrip from Boston to Los Angeles coming up soon. I just got the Mint upgrade bid email from JetBlue. My understanding is to never pay over $100 per hour for a business class upgrade (6 hr flight). Ive heard it’s even cheaper if you take your chances with the gate agent to ask for a mint upgrade.

Thoughts?

u/Just-Ambassador-2449 — 3 days ago
▲ 11 r/jetblue

Any new updates on BOS lounge opening date?

Has anyone that traveled through BOS lately hear any new news on when the lounge will be open for business? I keep hearing late summer, but it may have changed since then. If you passed by where they are putting it in the last week or so, does it look like construction is still going on? Flying from there on the 29th and was hoping to check it out. Thanks!

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u/macol1111 — 3 days ago

Mosaic 1

Hey everyone,
I have the Jet Blue Plus Card, that I use as my main CC for all purchases throughout the year. I don’t get to fly often, maybe 2 vacations a year (3 if I’m lucky.) But when I do fly it’s almost exclusively with JB. I just hit mosaic 1 and was curious if anyone have recommendations on the best perk strategy to maximize value from the card? Thank you in advance for any recommendations/advice.

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u/nyjetfan — 3 days ago

Companion bag fee for flights booked with JetBlue Plus card???

I have the usual family trip booked leaving Saturday and all four of us were booked and paid for using my JetBlue Plus card. When I go to add the bags online my bag show up as free but it is requesting I pay for the three others. Anyone know what’s happening here? I’ve done this exact same thing for the past few years and it has never charged me before

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u/Carefulnow78 — 3 days ago

Impossible to use travel certificates?

I have two travel certificates that I won in an auction fundraiser thing. Two round trip certificates "from any city, to any city". But I guess that's not actually true because JetBlue barely flies anywhere apparently!

First issue, it feels like 75% of the year is a blackout date. I understand major holidays being blackout dates, but it feels like almost three quarters of the year are considered blackout dates, which is especially annoying when the certificates expire within a year. If I'm limited on travel days, finding a time to use them is already hard enough, then the added pressure of not finding a date that's also not a blackout date.

Second issue, it's ONLY valid for JetBlue run flights. You can't use it on any of the partner airlines. Normally wouldn't mind that, except JETBLUE HAS NO FLIGHTS TO ANYWHERE IT SEEMS! Every city to every city I search comes up as a United or partner airline flight, so it's not valid for the certificate. It specifically says to search using the "where we fly" page to see routes. But even those routes are partner airlines because JetBlue has no flights themselves.

I'm really just annoyed that I spent so much money (yes for a good cause, but still) on something I cannot use. None of the rules were in the auction details, and if I'd known it would be THIS complicated to try and use them, I absolutely would not have bid on them. I know other winners of the certificates in previous years, and they said it was super easy to use and they had no complications. Did the travel certificate system/process change at all in the last year? Customer service is no help whatsoever, and I'm not sure if I should just reach out to the people that ran the auction and request my money back.

Has anyone successfully used travel certificates recently? How was your experience? Am I doing something wrong in my search/etc? Please help!

*Update with some more details:
Here's the FAQ page for certificates. Travel Certificates | JetBlue The blackout dates are all listed here for 2026-2027.
I'd be flying out of Denver to literally anywhere! I have a ton of trips coming up and checked all of the locations: Baltimore/Washington DC area, Miami, Fort Lauderdale, Barcelona, Seattle. All are listed as routes on their Route Map (Route Map | JetBlue), but when searching, there are no JetBlue serviced flights, only partner airlines. I just flew JetBlue (on an actual JB serviced flight) this past weekend to Boston no problem. They absolutely have flights to/from Denver.
The site for redeeming the travel certificates is also not very intuitive and easy to navigate, so it makes it annoyingly tedious to search for flights. I've started using the main JetBlue site to search for flights that exist, then searching for that exact flight in the travel certificate redemption place.

u/itsahailstorm — 4 days ago

Need to escalate for reimbursement

Who can I talk to get my reimbursement done properly? I’ve tried the phone number and only gotten agents from India who genuinely cannot solve my issue. Any ideas?

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u/Least_Conference6153 — 3 days ago
▲ 15 r/jetblue

JetBlue $250 reimbursement for hotel expense due to cancellation

Two weeks ago I was on a flight out of Traverse City. While on the plane they had to cancel and we all had to get off due to an engine issue. This flight was after 8:00pm and they didn’t cancel until after 10:30pm after they tried to fix the engine issue but couldn’t. They could not get me on a flight until after 8:00pm the next day.

The Customer Service Plan link to book a complimentary hotel said “no hotels available”. The customer service agent told me to book my own hotel and JetBlue would cover it once I send in the receipt.

There was only two hotel rooms left nearby which I booked that came to $497 for a double queen room at the Park Place Hotel. A 3 star hotel and the ONLY one I could find for myself, husband and 6 and 8 year old.

After I sent in my receipt I was given $250 instead of the full price of the accommodation which was stated to me. I talked to one agent who said “it’s meant to ‘help’ offset costs. Another said their cap is $250 and its policy, I asked her to send me their policy and she said this is stated in the customer service plan and contract of carriage.

I asked her to pull it up because it does NOT state that. There is no CAP written anywhere. Rather the Contract of Carriage states “If a Passenger's travel is disrupted due to a Controllable Irregularity and the Passenger experiences a Departure Delay of six (6) of more hours, Carrier may, upon request from the Passenger, provide the following amenities: meal vouchers and/or a hotel voucher.”

The Customer Service Plan states: “If no contracted hotel is available, or if ground transportation is not provided, JetBlue will reimburse reasonable overnight hotel expenses and/or ground transportation with valid receipts.”

Is this not fraudulent and deceptive practices? I have filled out a DOT complaint form over this as well. The customer service agent on the phone said “hmm I actually can’t find that $250 cap. I’m going to have to reach out to someone else who may be able to find it”. I told her she couldn’t because it does not exist.

This is deceptive, a policy that is not explicitly stated to customers ANYWHERE. This $250 cap language is not stated in any document anywhere. Rather to the customer it appears that they would cover your entire hotel accommodation as long as it’s “reasonable”.

Has anyone been successful in obtaining their full reimbursement amount?

u/tipsyseagull — 4 days ago