u/Least_Conference6153

Who can I talk to get my reimbursement done properly? I’ve tried the phone number and only gotten agents from India who genuinely cannot solve my issue. Any ideas?

I’m wondering how far JetBlue’s compensation will go?

Was scheduled to leave Puerto Rico to Newark Jersey on Thursday at 7:45pm. Flight was delayed hour after hour from 8 to 9 and finally to 10. We arrived at the airport for the original scheduled time as directed by the email we received. Wait for over 3 hours to then finally at 10:30 be told our plane landed and would be prepped for boarding. About 15 or so minutes later it was announced that the flight was now cancelled and we needed to make our way to baggage and the JetBlue counter for service. The word is that there was no flight crew available to fly us out hence the cancellation. We were given an email that said our new flight was for SUNDAY at 9pm with an arrival of early Monday morning. Shocked as we were I scrambled for another flight but there was nothing reasonable and our counter girl originally said JetBlue would put us up in a hotel using the app but when we told her it lead to nothing she said they’d compensate up to $250 a night ONLY if we kept our newly booked tickets. She also claimed that our flight was Saturday into Sunday and questioned the email we got. Anyway, we were left in the airport scrambling to find a hotel that would allow us to check-in at that hour as well as dealing with the ramifications of missing our event we had scheduled. Many hotels simply did not answer or have available because we are now in the biggest summer vacation seasons here. At 4Am I finally found a hotel that would take us and treated it like an early check-in for that night. I’m beyond shocked at how we were treated and left high and dry in the streets of San Juan. Had I known earlier I would’ve extended my car rental, extended my original hotel stay, and definitely planned around my work properly. I’ve flown JetBlue for years and I’ve never experienced this level of neglect from them. I’m actually embarrassed as my fiance only booked with JetBlue per my request as I am uncomfortable flying and usually feel safer on their planes. Mind you, I understand circumstances come up where things don’t run smoothly but the lack of proper communication, the mess of information we were getting when we’re both exhausted and tired, and the reality that they kind of left us stranded for the night is unacceptable to me. Also while we waited in line we ran into someone whose original flight was rescheduled to ours that was also just cancelled. Absolutely insane coming from this airline.