u/Ok_Meeting_7576

When on a walk, the Tractive app notified me when one off my trackers returned the error " warning tracker overheated, tracker is being switched off"
Now the tracker seems to have broken down, it doesn't charge anymore and can't be switched on either.

I've reached out to Tractive's support: they have replied once with an automatically generated reply (how to set the tracker to power saving mode...) but that reply was not related to my question at all.

Now support doesn't reply to my emails anymore.

Any suggestions what to do next? Thanks!