u/Ok_Principle_3738

Hope I’ll get smth useful out of this post
I’m running a mid size enterprise IT ops team for a few years now and im kinda losing it with ai tools that are just fancy chatbots taped onto old consoles. we have agents on thousands of endpoints but half of them fall over on upgrade, remote access is laggy, and the automation still needs a human to click run on every script.
Also tool fragmentation is killing us, poor integrations between monitoring and ticketing and the ai operations story always dies when we try real autonomy eg patching, routine fixes, proactive monitoring before stuff burns. Techs are exhausted and tickets pile up, they act as they need a robin tool or smth similar then reporting visibility is trash and to also mention costs keep creeping us out with no clear roi. Would love any tips from folks who actually got ai to reduce IT workload instead of just adding another dashboard.

Bored at work and keep seeing people talk about robin and similar ai helpers for IT.
they say it can handle a bunch of routine tickets and do proactive checks, but idk how far that goes in a real environment with a million endpoints and security rules.

Tbh it sounds kinda nice fewer tickets for restart vpn or wifi died again, some auto patching, maybe less manual remote in for the same five users every day. But our world is a mess, tools everywhere, half the stuff doesn't integrate right and agents that don't check in also no real automation for the boring fixes.

Anyone actually running something like that in prod and feeling less tired or bored as me 😬

I am trying to clean up our device management setup and it's getting messy fast. Right now we have a mix of windows laptops, a few macs and mobile devices spread across the team and it's turning into one of those things where every department is doing it a little differently. I want something that lets us manage everything from one place without making it a full time headache. I come across platforms all the time but just having a hard time now figuring out what seems best cause i have no idea. I just need something to use for unified endpoint management.

I need to know if anyone else has done something this stupid. We were testing atera for remote support with a few other options like teamviewer and screenconnect and I was moving too fast. I left unattended access enabled on a demo laptop that went out to a manager then realized after the fact it still had access to the live client environment. I caught it before anything catastrophic happened but my soul left my body when I saw the session history. Has anyone else made a remote support mistake this bad?

Need a good fit for a tiny IT team.

i’m at the point where I need to replace our current setup.

Over the last year we've grown from a handful of clients to managing a few hundred endpoints and tbh what worked when we were smaller is becoming a nightmare. We're juggling multiple tools, patching isn't always consistent, and I feel like we're spending more time maintaining our stack than actually helping clients.

The biggest issue recently was discovering several devices that had missed critical updates because of a failed automation rule that nobody noticed. It wasn't a disaster but it was enough of a wake up call that we need something more reliable.

I'm desperate for an rmm platform that can handle some stuff as remote monitoring automated patch management or software inventory. Bonus points if it has a clean interface and doesn't make technicians jump through hoops to find basic information.

As msps scalability matters