Kayser Automotive Galveston Texas
BEWARE: Scam Operations, Hostage Tactics, and Terrible Work Do not bring your vehicle to Kayser Automotive unless you want to be scammed and stripped of your money. They kept my truck for over five days under the guise of repairing it. Once they supposedly fixed the part, they immediately started tacking on fraudulent, unauthorized charges to my bill. When I realized what they were doing and told them to lower my vehicle because I was towing it straight to Nissan, they literally tried to hold my truck hostage. To make matters worse, I found out they had illegally moved and stored my vehicle at a completely different location without my permission. The management and staff are an absolute nightmare to deal with: The Owner/Manager: An arrogant, rude asshole who had the nerve to tell me I was "not being patient" while they held my vehicle and inflated my bill. The Front Desk: Completely clueless about her basic job responsibilities. She couldn't answer simple questions and spent the entire time texting and calling the boss for every single detail. After finally getting my truck away from them, I took it to a trusted local mechanic. He refused to even touch it after hearing it came from Kayser Automotive, telling me horror stories about their business practices. He warned me that they deliberately sabotage vehicles and perform atrocious work on purpose just to force you into a desperate situation so they can drain your wallet. This shop is dishonest, predatory, and completely unethical. Save yourself the stress, money, and damage to your vehicle—stay as far away from Kayser Automotive as possible.