Software issues after update?
Hi All,
Hoping someone here has some advice on my issue.
I recently became an owner of an Enyaq 85 MY27. All was fine for a month, managed to set up the primary user, MySkoda app, no issues whatsoever. Only issue was that my S22 ultra was only working with Android Auto wired. Shortly after I got it I've been advised there is a recall on the car as the dealership forgot to install some software upgrade.
I checked and the Infotainment version was 6.0 before and after that. What I'm experiencing is below:
- The infotainment is booting up extremely slowly
- I always get a temporary profile, when I try to access the profiles it just keeps loading endlessly
- As there is no main profile, the seating position, radio, other settings gets forgotten every time
- The trips don't reset, even after a day if I get in the car for the current trip (since starting) is over 100 kms.
- There is no GPS signal, car thinks I'm in Germany. Waze seems to be picking up the car's signal in Android Auto (if I manage to connect at all) and thinks I'm in Germany too.
- As there is no profile, MySkoda app is not possible to set up/connect, along with skoda store etc.
I tried the following:
- Resetting the infotainment to factory default. This fails as it says there is no data connection.
- Removing fuses 17, 19 and 30. None helped.
- Switching privacy mode to max. When I entered the privacy menu there is nothing listed that I can mess with.
- I wanted to try to disconnect the battery but I'm unsure how to remove the plastic cover and access it.
I have an appointment to the 11th September to bring it back so the mechanics can check this out.
Interestingly enough the SOS button lights up green, so there must be a cellular connection.
Did anyone come accross this or a similar issue? I found one post on FB which described a similar issue, however there was no resolution there given it is only 1 or 2 days old, also that happened with a brand new car with first time setup.
Does any of you have any other ideas I could try? Unfortunately contacting Skoda directly is not an option as the car is a company car and is leased through a fleet management company.
Thanks in advance!