u/Ok_Version_6248

TLDR: Ordered 3 jerseys on 5/30.

1. The charge on my card was $9 more than the total when I checked out.
2. 2 of the 3 jerseys were completely incorrect (did not include the names, numbers, or patches that I paid for)
3. the 3rd jersey (that was technically correct) had massive QC issues - poorly placed badges, uneven stripes, poor quality - that I would have noticed had I received a QC email.
4. Despite advertising it - there was no QC process or approval before shipment
5. the material and overall quality of all 3 was very poor
6. I've been trying for weeks to sort this out and cannot get help from Spkiv

Full story:

Ordered on 5/30, at the time, they were still advertising QC pictures before shipping within 10 days. I did not receive this or a shipping notification, so I reached out to inquire.

I finally got an update that the order had shipped 12 to 13 days after the order. The update included pictures of the 3 jerseys folded and in bags. I could not analyze the full quality from the photos, but I could immediately see that 2 jerseys that I ordered with name and number were incorrect. I immediately reached out to Spkiv to flag this, hoping that they could still fix this before shipping. They did not help.

After several more follow ups, they offered a $6 credit. To which I responded that I would not have ordered the jerseys and do not want them without name and number. After back and forth, they refunded me for 1 of the 2 incorrect jerseys.

I followed up about a refund in full for the incorrect shirts and received no response.

At the same time, I did check my CC statement and noticed that I was charged ~$93 dollars to my card, despite the checkout confirmation and email receipt saying ~$84.

I received my shirts on 6/24. As I already knew, 2 of the 3 were completely incorrect. I also quickly realized that especially the GK shirts were very low quality. For example, the AFA badge is radically different sizes on one shirt vs the other. Additionally one of them has the pattern of the player-version texture, but it is a very low quality poly shirt.

I was relieved to see that at least 1 of the 3 seemed correct. However, after opening it and inspecting it, I realized that there were significant issues in quality. The center WC badge is badly misaligned (not in the middle of the blue stripe), the blue stripes very in width and size going up and down the shirt (it widens significantly at the collar also on the back by the number), the adidas and AFA badges are not centered within the white stripes (as they are on the authentic version), there are air-bubbles/pockets within the adidas AFA badges, the numbers are not centered properly, the 1883 year logo is mis-centered on the back.

I reached out upon receiving the jerseys with a summary of the issues and have not heard back in 2 days now. I have also reached out on Reddit DM several times, both following the shipment notification and after receiving the shirts. No response.

I am hoping that maybe their team sees this on Reddit and is willing to work something out. It's not even about the money, I just want to get the right items and quality. If I don't hear back in the coming days, may have to call to dispute with the CC company.

I understand they are super busy. I hope they figure things out and that others do not have this poor of an experience. But, please learn from my mistakes and take this into account when choosing a vendor to work with.

Spkiv team - please reach out.