Hey everyone, hope everyone had a happy 4th of July!

Over the last few weeks, we kept seeing the same type of questions come up over and over in here: When does my order ship? My vials showed up warm. Are they okay? How do refills work? What's included in the shipment? What's the price of the 3-month plan?

These are all valid questions, but they've all been answered many, many times in the sub. So we set up AutoMod (Reddit's built-in bot) to jump in when it spots one of those common questions and reply right away with the relevant info. When someone posts, if it recognizes what they're asking, we'll see a pinned comment at the top of your thread. Reddit sometimes folds those comments, so tap to expand them if they look collapsed. I'm hoping these start showing up open automatically soon.

A few things to keep in mind:

• It's a bot that handles the common operational questions only.
• Anything about a dose or side effects should still be directed to the medical team in the patient portal. A bot (or admin team!) has no business answering that.
• Anything about a specific order, billing, refills, a warm shipment, or any other non-medical question goes to us by email at support@joinolahealth.com. Include just your name and order number, nothing else, so your privacy stays intact.

If y'all ever see the bot giving an answer that seems off, wrong, or out of date, please tell us. Either reply right here on this post so we see it in one place (and other folks can chime in too), or email us at hello@joinolahealth.com. We'll fix it as quickly as we can.

Happy 4th of July weekend, everyone! 🇺🇸

Curious what everyone’s game plan is this weekend.

Are you:
- Tracking as usual?
- Taking a planned maintenance break?
- Enjoying the holiday and getting right back on track afterward?
- Bringing a healthier dish to the BBQ?

Everyone approaches holidays differently, so no judgement here! 😅

One of my favorite healthy swaps is making mac & cheese with blended cottage cheese instead of milk (extra protein), and finely grated zucchini mixed into the sauce (adds fiber and basically disappears once it’s cooked). We still get creamy, cheesy mac & cheese, but with a little extra nutrition packed in.

Would love to hear everyone’s favorite healthier swaps, high-protein recipes, or little tricks that help you enjoy the holiday without feeling like you’ve completely fallen off track.

Let’s build a thread full of ideas for everyone! 🌊

Alright y’all! We love getting all the order and shipping questions in the sub and via DM (keep them coming!), but we also want this sub to be a place where we actually support and celebrate each other.

We started Ola because we’ve been on this adventure ourselves, and the best part has been hearing from others who get it. So let’s kick things off with something fun:

What’s one small non-scale win you’ve had recently?

Maybe a ring fits again, you walked past your old favorite snack without a second thought, your knees feel better on the stairs (mine sure do lol), or you just had more energy to keep up with life. Big or tiny, we want to hear it!

Drop yours and cheer on someone else’s while you’re here!

Quick update - One of our fulfilling pharmacy partners for GLP-1s is working through some regulatory matters. We're teaming up with Beluga to switch pharmacies and keep things moving. While we get that settled, we're pausing orders in some states:

• Semaglutide paused in: AL, CA, KY, LA, MD, MS, NV, and VA
• Tirzepatide paused in: AL, CA, KY

If your order is being filled through Mountain Care, Drug Crafters, or ReviveRx, you're in the clear. Those three pharmacies are all up and running as usual.

If you placed an order through the other pharmacy and it's delayed, hang tight. We're reaching out to every affected patient directly to walk you through the delay, a possible replacement pharmacy, and your options. So keep an eye on your inbox over the next few days.

One small ask: if you haven't heard from me yet, give it a little time before reaching out. I promise I'll get to your order. The fewer one-off emails I field, the more time I have to reach everyone fairly and quickly.

Thanks for hanging in there with us. I'll keep you posted. 🙏

Hi everyone - I've been dealing with a sensitive family situation for the past couple of days, so you might experience a slight delay in our usual fast responses and support via email and DM. Please be patient while we navigate this and catch up. 🙏

Thank you! 🩵 🌊

Hi everyone!

If you received an email saying your refill was processed THIS WAS SENT BY A SYSTEM ERROR. That refill email wasn’t supposed to go out 🤦🏻‍♂️ We turned it off, but it seems the platform decided to send it anyway. Sorry for the confusion!

To clarify:
- No automatic refill was processed for anyone
- None of our current 1-month or 12-week protocols are subscription or auto-renew products
- That email template is a generic platform template used for companies that do offer automatic refills
- It was only supposed to go out to some 1-month plan patients around the 21-day mark, not to everyone ordering 12-week plans

We’re working with our portal team in the morning to solve this.

Also, quick reminder since we’re seeing a lot of panic over processing/shipping times:

This is medication, not an Amazon Prime order! 😅

Doctors have working hours and may not review a consultation at 3am if the order was placed at 11pm the night before. If something is sitting for more than ~2 business days, we’ll step in and nudge the medical team.

We’re also currently dealing with some UPS weather delays in Texas, where Drug Crafters is located. The pharmacy sends me updated tracking info every morning, and for now, we have to manually update tracking numbers into the portal. No need to issue chargebacks or dispute charges when it hasn’t been 5 days since you placed your order. This just creates delays for everyone else as it ties up my time to deal with your bank. A quick email or DM to me will suffice for me to check your order and help continue moving it forward.

For the fastest tracking updates, please download the UPS app directly. Their tracking updates usually appear there before they even show up in the pharmacy system or our portal.

Appreciate everyone’s patience while we continue smoothing out operational kinks. And, as always, I’m here to answer any of your questions!

All partner pharmacies and shipping carriers will be closed on Monday, May 25, in observance of Memorial Day.

For refrigerated medications (including GLP-1s):

• Tomorrow, Thursday, May 21, will be the last major shipping day before the holiday weekend
• Prescriptions completed after 3 p.m. EST on Thursday will most likely ship on Tuesday, May 26
• Normal shipping operations will resume on Tuesday

So if you place an order today or tomorrow, just keep the holiday timing in mind before panicking about tracking updates 😅

This happens every year across the industry anytime there’s a carrier holiday involving refrigerated shipments. We’d rather pharmacies hold packages safely than risk meds sitting in a warehouse over the long weekend.

As always, our teams are working behind the scenes to process everything as quickly as possible. Appreciate everyone’s patience over the holiday weekend! 🌊

Hi everyone - happy Friday!

We’re excited to officially announce that we’re now taking orders for ReviveRX Tirzepatide + Vitamin B6. 🎉

ReviveRX is one of the most recognized compounding pharmacies in the space, known for consistent formulations, reliable fulfillment, and a steady treatment experience. We’ve been working behind the scenes to carefully expand our pharmacy options, and we’re very happy to finally bring them to Ola.

Current monthly pricing:

• Levels 1–2 (1.5-3mg/wk) → $149/mo
• Levels 3–4 (6-9mg/wk) → $199/mo
• Levels 5–6 (11-13.5mg/wk) → $249/mo

A few important notes:

• Tirzepatide is compounded with Vitamin B6
• Concentrations range from 10-20 mg/mL depending on dose
• 12-week plans are not available yet for ReviveRX
• Not available in AL, AR, CA, KY, SC, and Washington, D.C.

As always, we’ll keep trying to expand coverage and improve pricing/options wherever we can.

You can check eligibility and get started directly on our website.

Really appreciate everyone who’s supported us this past month!

https://preview.redd.it/eh1bkfa4pd1h1.png?width=1080&format=png&auto=webp&s=36321eed26f9fdc6c5b0e2c2b9e04dfded0ff334

Hi everyone - DiRx (partner pharmacy for VitalRx) has temporarily paused GLP-1 shipments to California patients following guidance from the California Board of Pharmacy.

This appears to be a temporary operational/compliance pause, not a medication safety issue. An alternate fulfillment option is already being worked through, and shipments are currently expected to resume as early as Monday.

If you’re a California patient with a pending order:
- No action is needed right now
- We’re monitoring updates closely with DiRx and Beluga
- We’ll reach out directly if anything changes with your order

We’ll share more updates as soon as we have them. 🌊

OK team, I know it's Monday, and I already posted an announcement, but couldn't hold this one until tomorrow: 🎉Our new pharmacy is up and running! 🎉

To clarify on my post from over the weekend, the pharmacy is DiRx. They're a virtual retail pharmacy licensed in all 50 states and Washington, D.C. More importantly, they're an important fulfillment partner shipping GLP-1s compounded by VitalRx.

Semaglutide Concentrations

• Levels 1-2: 1.25mg/mL and 2.5 mg/mL (depending on dose level)
• Levels 3-6: 3.125mg/mL

Tirzepatide Concentrations

• Levels 1-3: 8.5 mg/mL
• Levels 4-6: 17 mg/mL

🎉 We are so stoked to be back in all 50 states! 🎉

As always, I'm here to help in case anyone has a question.

https://preview.redd.it/ie9010jpi7zg1.png?width=2160&format=png&auto=webp&s=69d0aab121955c17209569b4542c942095d2a339

Happy Monday! We’ve been heads down building out treatment options to support everyone beyond just GLP-1s.

Today we are officially rolling out our new protocols!

We are working to be a more holistic, one-stop shop for all of your wellness needs, beyond just losing weight. We believe that while we're in this journey, our bodies actually need support with:

• Energy drops
• Muscle loss concerns
• Plateaus
• Recovery / sleep
• Nutrient deficiencies

These new protocols help support the full picture with the same philosophy as everything else we’ve done. No bundles you don’t understand. No forced automatic subscriptions. Clear pricing upfront. You pick what actually makes sense for you.

🧬 Longevity & Anti-Aging

These are focused on energy, recovery, cellular health, GH support, and just generally feeling better.

• NAD+ Injection (1 month or 12 weeks)
• NAD+ Nasal (1 month)
• Glutathione Injection (1 month or 12 weeks)
• Biotin (12 weeks)
• Sermorelin Injection (1 month or 12 weeks)
• Sermorelin Oral (1 month or 12 weeks)
• Sermorelin + Glycine Oral (1 month or 12 weeks)

👉🏻 https://joinolahealth.com/longevity/

https://preview.redd.it/o04xli74d8zg1.png?width=2160&format=png&auto=webp&s=605741a9d8b3410ded55a11ce17e4b94e9c7f04e

https://preview.redd.it/dkl01q4xx6zg1.png?width=2160&format=png&auto=webp&s=951be3d1bf8845059173246a10d911749ae997e2

🔥 Metabolic Support Protocols

This side is more about supporting fat metabolism + overall function. Simple stuff, but things people consistently ask about when trying to optimize results.

• MICC Lipotropic Injection (1 month or 12 weeks)
• Recharge (Vitamin B Complex) Injection (12 weeks)
• B12 (Methylcobalamin) Injection (12 weeks)

👉🏻 https://joinolahealth.com/metabolic/

https://preview.redd.it/7jev0nkxx6zg1.png?width=2160&format=png&auto=webp&s=f6352a0c65b1c7f12ed3c11a9110a2a96fd21b5f

Let me know if you have any questions and how excited you are for these!

Hair loss and skin care coming soon! 😉

Happy Monday! We’ve been heads down building out treatment options to support everyone beyond just GLP-1s.

Today we are officially rolling out our new protocols!

We are working to be a more holistic, one-stop shop for all of your wellness needs, beyond just losing weight. We believe that while we're in this journey, our bodies actually need support with:

• Energy drops
• Muscle loss concerns
• Plateaus
• Recovery / sleep
• Nutrient deficiencies

These new protocols help support the full picture with the same philosophy as everything else we’ve done. No bundles you don’t understand. No forced automatic subscriptions. Clear pricing upfront. You pick what actually makes sense for you.

🧬 Longevity & Anti-Aging

These are focused on energy, recovery, cellular health, GH support, and just generally feeling better.

• NAD+ Injection (1 month or 12 weeks)
• NAD+ Nasal (1 month)
• Glutathione Injection (1 month or 12 weeks)
• Biotin (12 weeks)
• Sermorelin Injection (1 month or 12 weeks)
• Sermorelin Oral (1 month or 12 weeks)
• Sermorelin + Glycine Oral (1 month or 12 weeks)

👉🏻 https://joinolahealth.com/longevity/

https://preview.redd.it/vve8npjwx6zg1.png?width=2160&format=png&auto=webp&s=10ff430485d76cbe3855cc29a4cac6ba4b62acb8

https://preview.redd.it/dkl01q4xx6zg1.png?width=2160&format=png&auto=webp&s=951be3d1bf8845059173246a10d911749ae997e2

🔥 Metabolic Support Protocols

This side is more about supporting fat metabolism + overall function. Simple stuff, but things people consistently ask about when trying to optimize results.

• MICC Lipotropic Injection (1 month or 12 weeks)
• Recharge (Vitamin B Complex) Injection (12 weeks)
• B12 (Methylcobalamin) Injection (12 weeks)

👉🏻 https://joinolahealth.com/metabolic/

https://preview.redd.it/7jev0nkxx6zg1.png?width=2160&format=png&auto=webp&s=f6352a0c65b1c7f12ed3c11a9110a2a96fd21b5f

Let me know if you have any questions and how excited you are for these!

Hair loss and skin care coming soon! 😉

ETA (5/2/26): Sorry, y'all, I kept writing the pharmacy name as DirectRx, but it's DiRx (pronounced Direx). They ship VitalRx tirzepatide and semaglutide. I edited the post to reflect this correction!

---

Hey everyone!

WOW! We just wrapped our first full week live, and from the bottom of our hearts… thank you.

Over 100 orders in week 1 🤯
We don't take that lightly for a second!

We built this to be a little better -more transparent and intentional- and seeing you all actually trust us this early means a lot. This is the kind of community-first momentum we hoped for when we started Ola.

Also pretty cool… we made it into the latest telehealth survey over on r/tirzepatidecompound! 🙌 If you haven’t filled it out yet, it helps everyone here stay informed: Fill out the survey here

🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊

Pharmacy Updates

A lot moved behind the scenes since the BPI news (🖤).

DiRx/VitalRx

We’ve locked in great pricing for DirectRx DiRx (shipping VitalRx meds!) through our partnership with Beluga Health. This gets us back to serving all 50 states again for both tirzepatide and semaglutide, which was a big priority for us.

We'll be ready to take orders for DiRx starting Monday, May 4!

DiRx offers both medicines from VitalRx with B12 or Glycine, and pricing stays pretty straightforward:

• Levels 1–3 ➡️ $149/month
• Levels 4–6 ➡️ $199/month
• Ripple plan (12-week starter) ➡️ $349
• Wave plan (12-week any dose) ➡️ $489

>Quick note on the Ripple Plan since I know people will ask. This specific plan is not strictly 28-day compliant, but they’ve been reviewed and cleared on the medical side, so we felt comfortable publishing it.

ReviveRx

Next one coming up is ReviveRx, which is a popular one many of your have requested, even before we launched! We are working on integrating everything into the platform.

We'll be ready to take orders for ReviveRx in approx. 2 weeks!

ReviveRx offers tirzepatide with B6 and ships to 45 states (sorry, AL, AR, CA, KY, SC and Washington, D.C.). Pricing is a bit on the higher side, compared to Drug Crafters and DiRx:

• Levels 1–2 ➡️ $149/month
• Levels 3–4 ➡️ $199/month
• Levels 5–6 ➡️ $249/month

I’ve personally been working on this partnership since NOVEMBER, going back and forth and trying to lower this prices. The only reason we even got to these numbers is because of the volume from week one, so genuinely, that first week helped more than anything.

And to keep it real, these prices are not where we want them long-term, so the goal is to keep pushing them down as we grow.

https://preview.redd.it/ga349hka95zg1.png?width=2160&format=png&auto=webp&s=8f9487b91eb07caf82e133f12ee5a06acf0c8cf0

🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊

Website & Platform Updates

Thank you to everyone who gave us feedback this past week (some messages were a bit more hostile than necessary, but we got there in the end lol).

We added a much clearer photo requirement notice, so no one gets surprised mid-intake, and we moved the refund policy directly onto product pages instead of hiding it in FAQs.

Now for what’s coming next, because this is the stuff I’m most excited about…

We’re working to move toward a “pay after approval” flow, which means you won’t have money tied up before you’re actually cleared for treatment. That’s been one of the biggest friction points and we’re fixing it. This means less stress/anxiety up front, and less playing back and forth with your money.

We’re also cleaning up BMI guidance for maintenance, so people don’t feel like they have to “game” the intake just to continue their treatment. We'll post this on our website soon, but in a nutshell: If you’re above a 20 BMI, you’re generally fine to be considered for treatment, still doctor-dependent obviously.

We’re building a proper LMN request page, so you don’t have to message doctors or email me just to get documents, and we’re upgrading receipts so they’re actually usable for FSA/HSA reimbursement.

And finally, we’re working on FSA/HSA payments directly at checkout, just waiting on Stripe approval there, it’s a bit of a process but we’re pushing it through.

A lot of this came directly from things you all pointed out this week, so keep the feedback coming (just be nice about... please)

🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊🌊

We’re moving and growing fast, but we’re still committed to do it in a way that actually makes the experience better for everyone, not messier.

I'll keep the update (and specials 👀) coming!

Thank you 🌊 🦦

The Pharmacy Hub just informed us that they are officially out of stock of BPI tirzepatide.

Out of all orders placed during the promo:

• 73 delivered
• 6 currently in transit (likely landing today)

And then there are 3 that couldn’t be fulfilled... including mine 😞 😂

I already contacted the other 2 and gave them the same options we outlined in the original post (switch or full refund).

I’ll be honest, this is not the outcome we wanted for those 2, but I’ll take 79/81 fulfilled (97.5%) all day!

We made the call to close BPI orders early, preemptively. We’d rather fulfill nearly every order than extend a promotion we can’t responsibly complete. That’s just not how we operate.

Appreciate everyone who jumped in on this promotion. Stay tuned for an exciting announcement this afternoon!

Hey y’all! We’ve heard the concerns around certain prescriber requests (like photos for BMI verification). While we can’t change Beluga’s medical protocols or an individual provider’s prescribing rationale/decision, we’ve added a clearer notice directly on the product page (not buried in FAQs) so there are no surprises going into the process.

Our goal is to always be transparent, and this felt like a simple way to make the experience smoother.

Regarding refunds: if something comes up in your specific case, we’ll always take a look and work with you to make sure things are handled fairly. No two situations are the same, and we want people to feel supported throughout the process and have a positive experience with us, even if you’re not able to get a prescription at a given time.

Please remember that we’re not here to take advantage of anyone 🙏🏻 We’re here to be in your corner and build this platform with this community in mind (as we have been doing since before we launched) with clear communication, real support, and by actually listening to feedback and improving where we can.

Really appreciate everyone who’s taken the time to share feedback so far 🫶🏻

https://preview.redd.it/ah1k3c80lzxg1.png?width=2466&format=png&auto=webp&s=2ec58034c969e2e0ae73c8edb31cc07d7f09370e

Hi everyone - quick update on the BPI situation. We are no longer accepting orders for BPI as supply levels have depleted. We are waiting for information if any of our orders were affected. I'll keep you all updated as I get more information.

UPDATE (4/27/26 @ 5:50 P.M. EST)

I just received this message from Beluga: The Pharmacy Hub is stating they have supply to fill current orders and haven't encountered any issues with stock for Beluga orders.

My partner and I are continuing to monitor the situation and every order as it moves through the pipeline. I'll share more updates as I get them.

UPDATE (4/28/26 @ 1 PM EST):

The Pharmacy Hub is still dispensing existing prescriptions. So far:

• 58 orders have shipped
• 19 are awaiting fulfillment
• 7 are pending prescription requirements (missing info, dose confirmation, etc.)
• 1 has already been delivered 🎉

I’ll continue sharing updates on this post as I get them.

UPDATE (4/29/26 @ 10 AM EST):

• 71 orders have shipped
• 5 are awaiting shipment
• 4 are pending prescription (including me… so technically 3 😅)
• 4 delivered!

Everything is continuing to move forward, and we’re actively monitoring each order as it progresses.

Appreciate everyone’s patience — we’re getting there 🙌

Hey everyone! Quick (and much better) update.

We worked through the regulatory/processing mismatch between Mountain Care and Beluga! We’re officially reopening Mountain Care orders.

All pending prescriptions for Mountain Care medication pens have been successfully sent to the pharmacy, and they’ve confirmed that the orders will begin compounding and shipping Monday.

We really appreciate everyone’s patience on this one. This was exactly the kind of real-world issue we wanted to surface during the pilot, and we’re glad to have it resolved.

As always, we’ll keep sharing updates as things evolve. Appreciate you all for being part of this early launch! 🌊

https://preview.redd.it/pv240ectm8xg1.png?width=1080&format=png&auto=webp&s=fd9d491347fc0015ca4ca592345c1472ebc9f902