What should I do?
Hi everyone! Please help me on what I should do in this crazy situation.
I got engaged October 2025. I went wedding dress shopping this past weekend, as our wedding is May 2027. I went to a store I was super excited about and ended up finding a dress. You custom order the dress through the store and in about 6 months it comes in and you do another try on and go from there. We had a wonderful experience and the owner has been doing it for nearly 8 years. Two days after I made the purchase of over $3K, my friend had sent me a video of a local news reporter saying the owner of this business had been not delivering dresses to many clients by the time of their wedding, in some cases never placing the order, and having terrible communication throughout the process. The owner has since posted an apology on her instagram attempting to do some damage control and justifying her actions due to the designers she works with changing things on their end. Some women have even made a group chat and said she should shut her shop down due to all of this. I have tried to call her 4 times, left her a voicemail, and an email asking her to call me. I want to address this with her directly and see what she has to say or what my options are. I’ve been freaking out all week trying to figure out the best plan of action. I’ve also called my credit card and told them about the situation. What would you do in this situation?