Zotac RMA claims Gsync failure & EDID confusion is "normal", and blames me for damages I documented upon receipt of card
My RTX 3080 12GB OC is in extended warranty.
I sent it to RMA (the 3rd time) because my GPU claims the ASUS XG32VC I use (which is a Gsync Compatible certified model) is "not Gsync Compatible certified" and only offers VRR with random black screens on the monitor, while the TV which only has HDMI 2.0 and thus only supports VRR is shown as "Gsync compatible" in my Geforce Software (when in fact "Gsync compatible" requires HDMI 2.1 to work, which my TV doesn't support). The problem persists even under Linux Live, which Zotac claims "proves it is not a hardware error" (what else could be causing a problem that persists across different OS's!?!).
In addition, I already had to send in the card twice, and on the 2nd replacement (after the first was thermally unstable) I received a card with bent cooling fins, which the support claimed was a nitpicky objection, and I should accept it as they wouldn't cite this as a reason to refuse warranty, which I didn't really have any other choice but to tolerate, as there was no point in sending in a perfectly functional card as long as it worked and warranty remained.
Now I sent in the card, and they returned it telling me to "turn on FreeSync in monitor OSD" (it never was disabled), and also claimed "this was normal EDID behaviour". My MSI AMD RX590 proves this is NOT normal behaviour, as the AMD card correctly identifies the monitor as FreeSync Premium Pro (which is basically the Gsync standard), whereas the TV is correctly identified as normal VRR only (FreeSync Standard, which is limited to 60hz).
I then recorded all the flickering black bars across the TV produced by the 3080 in gaming, and sent them the video, and now they claim they can't take the card under warranty because of damages I objected to when I received this replacement card.
Seems I will have to take legal action against them. Avoid buying Zotac at any cost.