Tenant paid rent 2 weeks ago via Zillow Rental Manager (debit confirmed), but funds were never deposited to landlord. Need urgent escalation.
Hi team at /Zillow /ZillowSupport,
I’m a landlord using Zillow Rental Manager to collect rent. My tenant initiated a rent payment 2 full weeks ago.
Here is where things stand:
Tenant Side: Proof of payment has been provided showing their bank account was debited 14 days ago.
Landlord Side: The funds have not hit our bank account, and we received an automated notification stating the money has not gone through/been processed.
Status: Money is currently unaccounted for between the tenant’s bank and our account.
Since there is no live phone support line to get a human involved, we are stuck with an unhelpful automated loop while a substantial sum of rent money is missing. While I'm all for automated support in outlier cases like this, the fact that there's no human and there's no customer service number or someone to reach out and 2 weeks for an escalation remaining unresolved is extremely frustrating.
Can a customer support representative from Zillow please DM me or escalate ticket #15140728 immediately so we can get this sorted out?
Thank you.