r/Zillow

Has anyone used Zillow to buy a home? What was your experience with their agents? I feel like the agents I’ve dealt with are more focused on getting me to view properties and buy than actually helping me understand my options. There hasn’t been much guidance about closing-cost assistance, first-time homebuyer programs, or anything like that. Just wondering if anyone else has had a similar experience.

What type of house do most of you prefers? I know a lot of people hate split level houses, I do too! The tri level house layout is my favorite . Wanted to know what the opinion of most people on this is. Do tri-levels usually get the same hate as split houses ?

Did anyone else’s inbox just get taken hostage by Zillow?

I received more than 30 marketing emails from them in under an hour. By email 12, I thought it was a glitch. By email 25, I assumed Zillow had personally appointed itself my realtor. By email 30, I was ready to ask where I could pick up the keys.

I finally had to mark them as spam and block them. Clearly, someone set the email automation from “nurture campaign” to “psychological warfare.”

Thoughts and prayers for whoever opens Slack tomorrow morning. 😬

A little backstory, we listed our almost new high end home with 3.5 acres. Absolutely nothing is remotely builder grade and it’s 6 bed over 3100 sqft. Since we purchased for 715k in 2024, we’ve added a 70K gigantic shop and 25K in privacy fencing. The pictures look great, home is well staged and free of clutter inside and out. Our asking price of 750K is 60K under appraised value and also 60k under our total investment, so we are already losing over 100k before negotiations.

Is this normal?

Hi team at /Zillow /ZillowSupport,

I’m a landlord using Zillow Rental Manager to collect rent. My tenant initiated a rent payment 2 full weeks ago.

Here is where things stand:

Tenant Side: Proof of payment has been provided showing their bank account was debited 14 days ago.

Landlord Side: The funds have not hit our bank account, and we received an automated notification stating the money has not gone through/been processed.

Status: Money is currently unaccounted for between the tenant’s bank and our account.

Since there is no live phone support line to get a human involved, we are stuck with an unhelpful automated loop while a substantial sum of rent money is missing. While I'm all for automated support in outlier cases like this, the fact that there's no human and there's no customer service number or someone to reach out and 2 weeks for an escalation remaining unresolved is extremely frustrating.

Can a customer support representative from Zillow please DM me or escalate ticket #15140728 immediately so we can get this sorted out?

Thank you.

I am looking for a home to rent and have not been able to send messages. I have tried my phone and the website on a computer, i’ve updated the app and deleted/reinstalled it, but whenever I send a message to someone I see the page that said the message was sent, yet nothing shows up in my message inbox as sent. I contacted customer support days ago and haven’t heard anything back, and some of these houses are only listed on zillow and have no other contact information to get in touch with the owners. I’ve tried sending tour requests as well but I don’t think those are going through either.

Is there any way to fix this??