Topstep $3K DLL somehow turned into a $4,480 loss
Yesterday I hit my $3k DLL on a $150k account and somehow ended up at -$4,480. Almost $1,500 past the limit. Support blamed slippage and “high volatility” even though the market was literally consolidating at the time. They even tried blaming my internet lol.
Today I went back to trading thinking I’d still have $1,500 left before my MLL, since that’s literally why I had a DLL enabled. Instead, I got liquidated almost immediately because yesterday’s loss had left me with just $20.
I’ve been with Topstep for 2 years, received over $25k in payouts, and hit DLL plenty of times before. Never experienced anything remotely close to this.
Opened 2 support tickets. Windy couldn’t even understand the issue, and the human support replies looked like copy-pasted AI responses.
What’s the point of having a DLL if this can happen? And why can’t Topstep give me a proper explanation instead of making excuses?