ATM froze while depositing my check - what happens now?
On Tuesday (6/30) after branch hours, I deposited two checks at a Bank of America ATM.
The machine got stuck on the “Scanning checks” screen for about 5 minutes. Then it said it was “Returning a check,” which took another 5 minutes. After one check was returned, the screen changed to “Processing” and spun for about 10 minutes before the ATM completely froze.
I went back the next morning and the ATM was working again. I tried explaining what happened to an employee, but she interrupted me and told me to call the number on the ATM, which I did.
The claims department told me they don’t see any deposit from that night. I explained that the ATM froze before the transaction completed, so I’m not surprised they don’t see it. I filed a claim, and my account status now says “Researching.”
My main question is: Will Bank of America physically inspect the ATM to see if my check is still inside? Has anyone gone through something similar? I’m trying to understand what the investigation process looks like, whether they retrieve checks from malfunctioning ATMs, and how long it usually takes.
Any insight or personal experience would be greatly appreciated.