What is the difference between a Verizon support Case and Ticket?
6 days ago both iPhones on our account started having cell service issues around our neighborhood. We’ve been here for over a year and never had these issues. Both phones going between SOS and 1 bar of signal for 6 days now, in an area Verizon says is 5G. Per a Nextdoor post, about 25 other people are having similar issues around the area, though timelines seem to vary.
I’ve contacted Verizon multiple times through chat across Sunday, Monday, and today. I see 1 support case open in Service Central, that ID starts with “V”. I’ve also received another case ID that starts with “V”, but don’t see it in Service Central. I also see another record in Service Central that appears to be a ticket, its ID starts with #MR. I’ve also received another #MR record ID, but don’t see it in Service Central.
Whats the difference from the Verizon side, between the “case” that starts with V, and the “ticket” that starts with MR? Which is more significant when referencing the issues?