u/Open-Entertainer7027

Hello, I have been purchasing crypto off kraken for a few weeks no problem and then around 27 hours ago I made by first withdrawal via FPS and still now it is pending. I have tried to speak to live support but the AI bot refuses to put me through stating I have a withdrawal hold and to open a ticket, which I have done. I was told I would receive information within 24 hours which I have not, and this being my first cash withdrawal I am quite concerned that I have not received my cash and especially that I am being blocked from talking to a real person to resolve the issue.

If anyone could be of assistance it would be much appreciated, thank you! -PLEASE ESCALATE ASAP