Found someone on Reddit describing the exact tool I ended up building — so I think the problem is real
Disclaimer: I am not freelancer, I wanted to start something and I was doing market research on various problems and niches. I landed on a scope creep problem in freelancers, something that they complain about a lot and I couldn't find much built specifically for it, only a few similar tools have popped up since.
I then looked through different subs such as r/freelance, r/videography, r/photography and other freelancing type subs and a couple things did stand out
- Scope creep does the most damage when the person does not know how to respond, even when it's clearly out of scope. Most people are too scared to say no, because it might ruin their relationship with the client.
- Like nobody expects a plumber to eat a "can you fix one more thing", but digital services like devs, designers and copywriters feel weirdly awkward for invoicing the same thing because it's less confronting for a client to request something over text rather than in person.
- Literally one thread I saw a post asking other designers "how do you document add-ons and get sign-off on fixed price project", and to be honest it is word for word the exact thing I ended up building. https://www.reddit.com/r/graphic_design/comments/1rmbixa/designers_who_do_fixedprice_projects_how_do_you/
In short, I built DeliverFirm, you save your agreed scope, then paste in whatever the client just sent you, and it tells you whether it's in scope or not (particularly useful for big Scope of Works), and drafts a reply for you either way. There are some other features that reviews your scope document itself and flags its gaps (missing revision limits, no change order clause, stuff like that) before you even send to a client.
I'm just partly posting this to be upfront about how this got built, and I think I did the research and built for a gap rather than pretending I've lived this myself. Also partly because I'd genuinely like to know: does this match what you/people have actually run into? What's missing or what did I get wrong about how this actually plays out? I just need some guidance, especially for a first time founder.