OVH support admitted my project deletion wasn't caused by my payment and later said it was OVH's responsibility. Eight months later, the issue remains unresolved.
I'm posting this because I've exhausted every private channel I know of.
I'm the founder of a small water-tech startup.
Our OVH Public Cloud project contained years of wastewater AI and microbiology research.
In 2025 the project became suspended and was subsequently permanently deleted.
After I contacted support, OVH told me in writing that:
- the issue was not related to my payment, and later
- that the issue was OVH's responsibility.
Since then I've:
- worked through support,
- completed the claims process,
- exchanged months of correspondence,
- sent formal legal notices in both India and France,
- completed the contractual amicable-resolution process,
but the matter remains unresolved.
I'm not asking Reddit to decide who's legally right.
I'm interested in whether anyone else has experienced account-state, billing, voucher, or Startup Program issues that resulted in suspension or deletion despite believing their account should have remained active.
Over the next few days I'll publish the complete document set (with appropriate redactions), including:
- timeline,
- invoices,
- Startup Program voucher records,
- support responses,
- legal correspondence,
- and the reconstruction methodology for the lost research.
If you've seen something similar, I'd genuinely appreciate hearing about your experience.