u/OptimalLadder4645

Sharing my StubHub World Cup experience because I'm running out of ideas. Timeline:

• Bought 2 tickets (~$965) for a group stage match at Levi's Stadium, about 3 weeks before the game.
• The tickets were supposed to arrive through a FIFA account that StubHub created for me — under an email address that isn't mine. So every time I tried to log in, the verification code went somewhere I couldn't see. The one time I actually got a code and logged in, the account was empty. No tickets. I have screenshots. My own FIFA account never received anything either.
• I called 10+ times before the event. Every time: "your case is escalated, it will be resolved before the game."
• On game day morning they told me to call back 2 hours before kickoff for replacement tickets or a refund.
• I called 2 hours before kickoff: no replacement available, "you'll get a full refund." No confirmation email ever came.
• Called 3 times after the game. First 2 calls: "the refund email is coming very soon." Last call: they now say no refund, because "this transaction is done."
• Tried disputing with Amex (goods not received). Closed the same day with no investigation — "per the cardmember agreement / merchant policies, contact the merchant." Amex phone rep said they can't reopen it because of a policy they have with StubHub.

So StubHub refuses any kind of repayment, and my card points me back to StubHub. $965, nothing delivered, and I have everything in writing — order confirmation, the account emails, my pre-game message telling them no tickets were found, and the empty-account screenshots.

Has anyone actually gotten their money back through BBB complaints, CFPB complaints, AG complaints, or small claims? What worked and what didn't? And is anyone else still fighting a World Cup non-delivery refund?