u/OrangeSliceRUs

I miss the days when i could quickly log into Toast Central, create a case, attach documents/screenshots, and await a reply from a support person. With Support Hub as it is today, the only way to open a case is to start a Chat, explain the issue to the chatbot, and then request to open a case. When the Chatbot opens a case, it'll start over to ask you what the case is about which is basically a copy/paste of everything previously started upon starting the chat. When I attach screenshots to the case through the chat, the screenshots drop off so when the case finally does make it to a support person they cant see the screenshots. I've even gone into the case after its been created and populates in Support Hub to re-add the screenshots but the support person said they still couldnt see the screenshots. I really hope Toast gets support hub worked out so it functions at a higher level

I use a work from home terminal to do menu testing for multiple businesses. Today I got a yellow banner saying that I’ve got 14 days before I lose access and at the 14 day threshold, I have to purchase a subscription. Does this mean that every account I work with needs to buy an additional subscription for me to be able to access the terminal to view and test their menus?

Has anyone been successful in renegotiating their credit card processing rates with Toast either through Toast Support or a local sales rep? We started out a few years ago on a Toast e-commerce agreement where they provided the hardware and basic software for free but charge a noticeably higher than normal credit card transaction fee. Now that the business has matured and our volume is up, weve purchased some additional hardware and software modules and it’d be great to bring our cc transaction rate down to a more normal rate. For anyone who may have had luck doing this themselves, did you have to sign a new agreement to switch from your old e-commerce account to a new SMB account? (apparently this comes w loss of historical sales data and some other complexities)..or were they able to keep you on the same account with the same Toast Web and everything and help bring down your rates?