Zelle money never recieved, banks blaming eachother, Zelle support no help
Was sent $1500 from a friend 5 days ago. It was under review/payment on hold for 1 day by zelle, and then approved and the transaction was confirmed by the sender’s bank another day later.
They have showed me the recipient address is accurate (it is my email correctly linked to my bank account), and have also shown me the email/bank transaction history showing the confirmation number transaction statuses.
I’ve called zelle directly and they say the sender must contact their bank, and I’ve called my bank PNC who says they are unable to start a dispute because I don’t have the an email confirmation number that they need (even though I literally have the transaction ID from sender’s bank-Zelle account… I did not recieve any email notification on my end for the transaction at all).
I have filed a complaint with CFPB and await some action this upcoming week. But has anyone ever faced similar issues???? I’ve used my zelle to send money on this account, but this is my first time receiving, and PNC insists they don’t see any receiving transactions on their end for my bank.