Being held financially hostage by SoFi
2 weeks ago my SoFi banking account was hacked. I of course called SoFi and filed disputes against the charges made to my card and they opened an investigation. A week ago, the investigation was closed, the disputes closed and they returned the money that was stolen from me. SoFi restricts my account and says they're going to open a new account for me. EVERY. SINGLE. DAY. since then, I have been given the run around when I call customer support and keep getting told "your account will be opened tomorrow". My bills are late, my credit card is frozen due to not being able to pay the bill, I have no money, and the food in my house has just ran out. I sit here with rumbling stomach, as my pregnant wife and son eat the last remaining food we have in the house, as SoFi holds me financially hostage. If you come across this while looking into SoFi, DO NOT GET SOFI, WORST MISTAKE YOU COULD MAKE!
Update: After a WEEK of complaing to them and getting desperate when we ran completely out of food in the house, I continued spam calling them until they eventually connected me to an American representative instead of a fucking Indian call center representative. Within 10 minutes, they took care of the issue, got me access to my money, and I was able to feed my family. Thank God. So insanely ridiculous that this could have been solved so quickly, but these motherfuckers strung me along for a 2 week, made me late on all my bills, and had me stressing about how the hell I was going to feed my pregnant wife and 4 year old son. I work too damn hard for my family for a fucking bank to hold me hostage like this.