u/Other-Bar-9296

I sent an update to one customer about a custom crochet order, but I had a few email threads open and accidentally attached the wrong file. It had pricing notes, supplier details and private order comments that were absolutely not meant for that customer.

I noticed this maybe a few seconds later, jumped back into gmail but till then, the Undo Send option was already gone. I kept looking for some kind of a recall button, but unless I am missing something, gmail does not really let you pull an email back once it is sent. I’m stuck trying to decide the least awkward damage-control move.

Now, Do I send a quick apology and ask them to delete it?

Is there any real way to recall it in Gmail after Undo Send disappears? Or is Gmail just not built for this kind of business mistake?

I have been with Proton Mail since around 2018 or 2019 and honestly, I never thought I would be looking for alternatives. Maybe I am in the minority, but I genuinely do not want another everything app, I just want an email that works well and respects privacy.

What really pushed me to question things was the whole "no changelogs" stance. I know some people probably see that as a minor issue, but for me, transparency matters a lot, especially for a service that handles sensitive personal and business communication.

As someone who runs a small business, reliability is much more important to me than any extra features.

For sometime now, I have been researching alternatives like Tutanota, Mailbox dot org, and Fastmail, but every time I look into them, I hear about people eventually returning to ProtonMail.

So for those who have switched from Proton Mail, where did you go and do you genuinely feel better about your choice now?