u/Other-Chemical3044

Like a lot of people in our communities tonight I saw many of the earlier posts about finding floaters or particulate in their Hyalo vials. As soon as I got home from work I checked the 3 I had ordered (had not gotten through my previous order so they had remained sealed) and sure enough I found fine particulate when I swirled the bottles around a bit.

I reached out through email, but then decided it might be better to contact through the patient portal. I received a response faster than I expected and was offered a $499 credit to my account so I could start a new intake and select a different pharmacy.

I just wanted to make this post to give kudos to the Rift team for their response on this matter!