Can I cancel a personal training contract due to issues with staff?
I joined LA Fitness on the 2nd and signed a personal training contract on the 4th. I wanted a personal trainer, it was my intent joining the gym, and I’ve had personal training in the past with positive experiences. It’s $480/month for 6 months, 2x/week.
My first day was on the 5th and it was terrible - the trainer was over 15 minutes late, nobody could find him, and when he finally showed up he didn’t acknowledge or apologize for being late and started working out immediately. Didn’t ask anything about me and didn’t use the handy dandy notebook you’re given that the trainers fill out. He ended the session after 15 minutes, so I didn’t get my full 30-minute session, and then said see you next week. I spoke with the person who signed me up, and he gave me a new trainer.
I met with the new trainer Saturday, and I really like him a lot; however, I haven’t heard from him to schedule my next session. I’m incredibly frustrated and angry because I paid a lot of money, and so far I’m not getting anything out of it. It feels like while I have stuck to the expectations and “rules” to the contract, they are not meeting the contract agreement on their end, and I don’t believe that’s fair.
Is it possible I can get out of the contract due to poor service and then not following what we agreed upon?