Not a great start - Optimum business fiber
Had FIOS for forever in a home office but they pissed me off so decided to try out the Optimum business fiber in a 2Gb setup and give them a shot.
Install - took an entire day, no sweat, at end finally connect everything and... no light! Not a biggie as I wasn't rushed, tech said it's an issue with mainline somewhere so they put in a ticket and it activated itself 2 days later. Still, not the best first impression.
Initial testing - 2.1 Gbps speed on a Ubiquiti fiber gateway speed test, all looks good
Router - OMG, I had heard complaints that "you have to use their" router but I had no idea how awful it is. You have to contact them to turn on bridge mode!?!? You can't just directly access it!? Wifi not easily disabled (have to contact them again!?). Maybe this is fine for home use, but on a business level this is insane to offer to clients. Spend forever on a technical support chat only to be told they can't "see" my router plugged into the 10G port so they can't enable bridge mode. I assume it's a glitch (has anybody been able to use the 10G port in bridge mode?).
Static IP - initial order, tech visit all show "static IP" so I ask the online techs for the info and they say it's not on the account. Spend 30 mins on the phone being bounced around before they confirm it's being paid for but hasn't been provisioned. Try to provision and... they require a TECH VISIT to setup the static IP?!?! I just about lost it, with FIOS you get an email with relevant email and it just works.
I'm running this in parallel with FIOS to see if I'm tempted to switch - man they need to work on their customer service, this doesn't cut it in the business world, quick flashback to why I hated Optimum back in the day.
Anyway, I see a lot of people on here with residential service so just figured I'd give a real-world example of what it's like with a business order - I mean maybe the hold times are quicker, but sure haven't been blown away with competence.
EDIT: And my first interaction with a service appointment, have a 2-5PM window, at 4:55PM call them and on the phone it says "Your appointment from 6-7PM is coming up" - they changed the window at some point but I had zero updates via email/text/call. All this talk that if I'm not there for the appointment they charge me $80, but not vice-versa?! And now it's an appointment for 7PM on a Friday, ah yes, classic business hours.