u/Oueslati_Hichem

Hi everyone,

I’m trying to understand how Google One works when a Google account is disabled.

I had been a paying Google One subscriber since 2019 when my Google account was disabled. Once the account became inaccessible, I also seemed to lose access to the Google One support benefits linked to my subscription.

I’m particularly interested in hearing from other Google One subscribers who have experienced something similar.

Were you still able to access any Google One subscriber services after the account was disabled?

Did having an active Google One subscription make any difference in your situation?

Were you eventually able to recover access to your stored data, such as Google Photos or Drive?

I’m not asking this subreddit for account-specific support or for anyone to intervene with Google. I’m mainly looking for experiences from other Google One subscribers who have faced the same situation.

I have years of important family photos and videos stored in the account, so understanding how others handled this would be very helpful.

Thank you for sharing your experience.

Hi everyone,

I’m reaching out because I feel completely stuck and I’m hoping someone here may be able to help 🙏

My Google account has been disabled and both of my appeals were rejected. I have now lost access to years of important family memories, including photos and videos of my daughter as a newborn and throughout her childhood 👶📸❤️

But the impact goes far beyond Google Photos. This Gmail address has been my main email account for many years. I use “Sign in with Google” for many other services, so I’m now locked out of a significant part of my digital life as well 🔐

My Google Drive also contains years of personal documents, contracts, administrative records and other important files 📄💼

I live in France, and at this point I have no way to speak to an actual person at Google. The automated appeal process is over and I don’t know where else to turn.

I am not asking anyone to bypass Google’s rules. I am simply trying to find a legitimate way to have my case reviewed by a human, or at the very least to recover my legitimate family photos and personal documents.

Has anyone here managed to reach a real person at Google after two rejected appeals? Does anyone know an official escalation path or a Google employee/team that could help? 🙏

Any advice, contact or personal experience would mean a lot to me.

Oueslati Hichem