Surcharging patients for CC processing fees?
Hi! I had a new ethical dilemma come up today at a practice I work at and wanted to get some opinions on it. For background I work at a psychology practice (out of network/private pay 3k-6k for testing). I recently was curious to get tested myself and was shocked to discover that even with insurance I’d still have to pay 2k out of pocket. I can’t believe patients have to go through this, its unfortunate. I was already feeling down about it when I was informed that my company was thinking about passing the 3-5% processing fees onto patients. For reference, 97% of our patients use a credit card. I was horrified and shut it down immediately. While I do understand what credit and insurance companies are doing is disastrous, I think turning around and putting it on the patient is unethical in my eyes, though it is legal. What do you think?