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u/Outside_Street_4162

Fido downgraded plan & phone without authorization
▲ 11 r/FidoMobile

Fido downgraded plan & phone without authorization

So I finally got my bill and saw Fido downgraded the device for one of my phone lines which received the phone & put the phone line back on the $25 plan. We did receive the phone & we had agreed on a monthly plan. Now I’m concerned they’ll demand the full amount of the phone which truly, I can’t afford. They did this without our authorization. Customer service couldn’t help & the OOP rep isn’t contacting me again. I did send a copy of the screenshot to CCTS to add to the complaint.

Any advice?

u/Outside_Street_4162 — 1 day ago
▲ 4 r/FidoMobile

Any updates on monthly bill post $14 phone plan deal

Heya,

Has anyone received their phone bill yet? I always receive mine on 13 or 14 but it still hasn’t been issued yet

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u/Outside_Street_4162 — 5 days ago
▲ 1 r/TorontoRenting

715 Don Mills Road

Looking at some properties around the flemingdon park area - specifically 715 Don Mills. Wondering if anyone here currently lives at that unit? Any advice? How is the building? Management? Are they pet friendly? Safety?

Thanks!

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u/Outside_Street_4162 — 10 days ago
▲ 31 r/FidoMobile

Can they do this?

Hey guys, so the OOP got in touch with me, unfortunately they are refusing to honor the $14 phone plan.

That being said, for the lines that have received the phone and plan, can they revoke it & surprise us with the $95 plan vs the $14 phone plan?

It’s already been more than 15 days so returning the phone won’t be an option.

Has anyone received their bills yet? Any experience?

I’m getting quite concerned now.

u/Outside_Street_4162 — 11 days ago
▲ 3 r/FidoMobile

Hi guys,

Me again. Unfortunately Fido customer service did not provide any support so I’ve filed a complaint with the CCTS. I received an email saying my complaint was accepted and Fido will get in touch with me.

Wondering if anyone has had any experience with this?

My other concern is, they won’t remove the phone plan and phone cost which was initially applied, correct? Out of 4 lines, I received 3 devices. I’m currently fighting for the one which didn’t receive a phone & was told they would put me back to my original phone plan.

However, I am concerned they will backtrack and no longer honour the other three lines.

Anyone have any experience? Also has anyone received any updates yet from the CCTS with the outcome? What can be expected?

Thanks again for all the advice!

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u/Outside_Street_4162 — 15 days ago
▲ 22 r/FidoMobile

Hey guys,

I just received an email from the OOP this morning regarding the hardware upgrade and plan.

Wanted to know, was it helpful speaking with them? Or did they remove or deny the plans etc that you have set up? This is regarding the $14 plan + $15 phone for sure.

I’ve got an appointment scheduled with a Fido customer service so should I just wait to hear what they say?

Unfortunately the last phone which was ordered never got shipped and it’s since been cancelled.

Any advice? 🙏🏽

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u/Outside_Street_4162 — 17 days ago