I wish I could understand how insurance works.
All of a sudden I'm not getting a renewal call from my Kesimpta. I finally get ahold of the pharmacy I'd been using (forced to use) and they say another company I've never heard of, Valero, never got the refill request.
Check the doctors office and they don't have the new insurance on file. Even though they've been my supplier for 7 months.... I can only pick my old pharmacy for a refill.
I call the doctor's office and let them know, they said they'd send it to Valero. Just now I get an email from Walgreens, owner of my specialty pharmacy, that it was rejected because of insurance. Yes, because insurance has to go through Walgreen's specialty pharmacy and not the local store.
All after 7 months of no problems with the new system. I think I'll send one final note to my neurologist saying "Figure it out." and be done with it.