Xfinity canceled my service without authorization and now wants to charge me more
I want to share my experience with Xfinity because it has honestly been one of the most frustrating customer service experiences I’ve ever had.
Without my authorization, my internet service was canceled, leaving my family without internet for two full days. When I called looking for answers and a solution, nobody was actually able to help.
I asked them to provide any proof showing that I requested the cancellation — a signed document, an email, or even a recorded phone call authorizing it. Of course, they could not provide anything because I never requested my service to be canceled in the first place.
What’s even more unbelievable is that they claim their “system” cannot restore my previous plan. I was paying around $50 for 1 Gig internet, and now they are forcing me to pay almost $80 for a similar plan. Their attitude was basically: “take it or leave it.”
And the supervisors are completely useless because they don’t have the tools or authority to solve real customer problems. Everyone says they “understand the situation,” but nobody can actually do anything. The level of bureaucracy and lack of empathy toward customers is unbelievable.
On top of that, the “1 Gig” service they advertise is nowhere near consistent. I constantly deal with interruptions, instability, and unreliable speeds. Just a few weeks ago, I was left without internet for almost three days and nobody could provide a clear explanation or solution. It’s shocking how disorganized and disconnected this company appears to be internally.
Honestly, I don’t know if the CEO of this company truly understands what is happening beneath him. Because in reality, customers do not matter here. We are not treated like valued clients — we are treated like numbers. And every interaction with this company continues to prove exactly that.
Has anyone else experienced Xfinity canceling services without authorization and then forcing customers into more expensive plans?