Called to secure an internet price 2 weeks before my promo ended… agreed price was not honoured and I’m getting ignored
My year long Internet promotion was ending. The price was going from $50 to $140 in April. I was proactive and called two weeks before my cycle start date to secure another promo, no way I’m paying $140 for internet. long story short, I called, I agree on the same price of $50 with the customer service lady, she says it will be reflected on my next billing cycle. yay happy customer.
2 weeks go by and I get a huge bill for $140 PLUS a modem rental fee of $10??? website says the rental fee is included (obviously). whatever, someone made a mistake and it should be an easy fix. I submit a billing review request online, I receive an email saying I should get a call in 5 business days.… 2 weeks later, nothing! so I call this time to discuss it with a human. the gentleman on the phone says he sees my previous request ticket and it was closed. no that’s a mistake, please resolve this. “sorry i can’t do anything from here, I have to open another ticket, you will be contacted in 5 business days.”
another 2 weeks go by and I get another $150 bill! I opened another billing review ticket online… I had to deactivate pre authorized payments yesterday to prevent them from stealing another $100.… and guess what, my internet stopped working this morning! coincidence? can’t say for sure but I’ll be back with an update in a few hours.
anyone have pointers on how to deal with this?