Move to Open Source RMM?
Good afternoon, r/SmallMSP! First time poster here.
Are any small MSPs here actually using NetLock RMM, Tactical RMM, or something else open source? I’m not sure I’d consider Tactical, but I saw NetLock mentioned in another thread today and it looks pretty interesting.
For context, we’ve been happy NinjaRMM customers for 3+ years. We were an unhappy VSA customer before that. No real complaints with Ninja. It works very well. We only use the RMM; we don't use their ticketing, docs, backup, network monitoring, etc.
However, it’s been a tough year. Nobody wants to buy hardware unless they absolutely have to and we've had a customer unexpectedly close up shop with very little warning.
Switching to something like NetLock, even on a paid tier, could save us several hundred dollars a month. I’d have to host, maintain, update, and back it up myself. But I’m already doing that for Hudu, Checkmk, Ruckus SmartZone, etc., so would it really be that much more work? I could run it on-prem in our vcenter or throw it on a DigitalOcean droplet/K8s.
I’m not unhappy with Ninja by any means. I’m mainly trying to decide whether saving a few hundred dollars a month is worth taking on another piece of infrastructure.
I've looked at Syncro and Atera, and if they both had plans without the PSA stuff I would be a lot more interested. I don't want to change our PSA.
For anyone actually using NetLock or Tactical in production: how has it been? Reliability, security, client/device management, anything you’ve learned the hard way? Is updating a chore?