u/POP_Shot_The_One

(Spoilers for ESO Solstice story ahead)

I have a theory about Mannimarco in oblivion: >!It WAS mannimarco BUT the reason he was so pathetic was because he was possessing a weaker vessel of a distant relative.!<

>!In ESO he died in the main quest, but in the solstice chapter he returns but his resurrection fails and he possesses Wormblood, his Nephew, who Mannimarco noted to be MUCH weaker than himself thus he couldn't use his full power, in the second part his resurreciton fails and he is banished back to coldharbour in wormblood's body still!<

>!I theorise after this he does escape again but never manages to get his old body back, thus resorted to lichdom to make up the power difference, and he remained in this undead vessel until the warp in the west where his soul ascended to godhood... which because the lich body was dead was no longer capable of holding his power without a lengthy ritual that would draw WAY too much attention for what his actual goal was, thus just settled for living, distant relative...... who was exponentially weaker.... instead relying on his worm cult and knowledge to just make a new staff of worms and use artefacts to make up the difference. !<

Intro: Ok so we all know QA (Fucketh be thy whole ass department) are just a bunch of parasites soaking up paychecks and and saying they make insights the bot could never when really they are making bogus feedback to justify not being replaced by said shitty piece of software, but for newer folks in this nightmarish line of work it can REALLY wear on the ole mental health, so I have compiled some advice....

(note, if the feedback doesn;t come with advice or anything constructive ALWAYS ASK, and ONLY if they still can't do you disregard)

Not all feedback is valid.

You'll need to learn how to filter the GOOD and usefull feedback from the BAD and useless.
To do this I recommend running any and all feedback from QA through the following 3 questions:

1- Is it FAIR? Essentially what this means if it;s something like a lose lose situation or something literally not in your control, disregard it.

example 1: A customer chooses NOT to do the survey, you can;t MAKE them do it only ask them to do it or send it to them, disregard

Example 2: Another team is taking forever and it results in a long handle time, you cant control the other team disregard

Example 2 part B: if you end and clal back when you HAVE the info and they STILL complain because it was not a first call resolution in spite of complaining about handle times, lose lose situaiton... ask them what is best, if they cant answer? disregard.

2- is it OBJECTIVE?
Essentially if this is something that is entirely based on perception, disregard.

example 1: "your tone was off" a good tone for one may sound harsh for another, it all depends on the beholder, disregard.

example 2: "you lacked empathy": this is basically a catch all when they have no real feedback, disregard.

3- Is it CONSTRUCTIVE?
If it comes with no practical advice, disregard.

example 1: "x needs improvement" but they dont say how it can be improved, and still wont say even when asked, ignore it.
Example 2: "it comes with experience" if they wont say anything other than that it means they CAN'T give any advise, disregard

Now I am not saying ALL feedback is like this, only that not ALL feedback is valid, if it DOES meet the criteria and has advice take it on board and incorporate it, but for feedback that fails the test? respond as follows "I acknowledge the feedback you have provided".

This is not a BLANKET rejection of feedback, just advice on how to FILTER the bad feedback from the good.