Customer here. Cousin and I were both automatically rounded up?
Hey everyone. For better or worse, I’m in a Goodwill store these days at least one per week. I am always asked at checkout if I’d like to round up and I usually do, once. If I go again the next day, I won’t. Anyway—my cousin and I went to a Ft. Lauderdale (Davie) location yesterday. I dropped a pretty penny ($89.20) and didn’t notice in my rush to leave that the cashier gave my total verbally as $89.99, never asked if I wanted to round up and once we left we both realized our totals were rounded up (75 cents for her, 80 for me) without the cashier asking.
My question is, is this normal practice at all? I know from my experience it is not. We were both pretty upset by the assumption and the principle because this particular goodwill already had inflated prices compared to some others in the region. We’re planning to call corporate to report this cashier because even though it’s not a financial breaking point for us, it can be to others.
Any insight greatly appreciated!