Change/Cancellation Fee
I am a 20 plus year skymiles member and pretty much customer loyal to Delta. I just had to cancel a flight from Los Angeles to Las Vegas because the conference I was attending got cancelled. No fault of my own or Delta's. I understand that I bought a restricted ticket that in the event of cancellation of the flight by me, I would get e-credit back to my account. That part is great. What is not great is the penalty fee of $99 … I asked for them to reduce it not waive it … in this economic time it’s even more robbery …. i really like Delta and I have thousands of miles on my SkyMiles account but there refusal to help makes me think otherwise and just get a credit card that can give me points i can use on any airline as opposed to being loyal to one :(