▲ 1 r/FintibaConnect
Question regarding Passport verification
I have been using Fintiba for more than a year now. Everything went well, and everything was okay. Until April, I received an email saying that a passport update verification was required. Now, after I uploaded the passport details, I have had this page for more than 1 month. I can't see my account details, and I am not sure whether it would affect my monthly payment as well.
One thing is for sure, I've contacted them by both email and Phone call, but all I get is basically either "we will go with you again" or just a polite reply saying "we are sorry for the delay in answering you quickly.
Please give us a little bit more time to process your ticket XXXXXXX adequately "
Has anyone encountered this problem as well?
u/PapaSmurfies — 7 days ago